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Delivery & shipping

How much does shipping cost?
What should I do if I haven’t received my order?
Will I have to pay international taxes and duties?
Where are your orders shipped from?
Can I track the delivery of my order?

If your order has been sent to you using a trackable service, you can follow its journey to you. You’ll receive a shipping confirmation email / phone message from our warehouse once your order is on its way; simply follow the tracking link in this email to view the up-to-date tracking.

If the tracking doesn’t show any updates or is blank, please wait until your estimated delivery date for your order to be delivered.* Your tracking updates may be delayed, but it should update soon.

Please note: We aim to meet provided delivery times, but deliveries may take a little longer during busy periods (including sales). Occasionally, tech updates to our systems or force majeure events, such as extreme weather conditions, may affect these delivery services for a limited time, resulting in changes to our cut-off times and/or delivery times. However, we will always work hard to keep these temporary changes to a minimum. Coffee Friend cannot be held liable for any parcels that are lost or stolen as a result of any specific delivery instructions left for the carrier.

When will my order arrive?
I’m missing an item from my order, what do I do?
Can I have my parcel redirected to a different address?
What happens if I’m not in when my order arrives?
Why has my order been returned to Coffee Friend?
I keep missing my delivery. What should I do?
What if my parcel gets damaged during delivery?
I received the wrong product. What should I do?
What time will my shipment arrive?
What carrier methods do you offer?
Do you ship to multiple addresses?

Ordering & payment

Where can I find my invoice?
My payment cannot be verified. What should I do?
Is paying with Klarna safe?
When will the payment be taken, if I use Klarna as the payment method?
What do I need to know while paying via Klarna?
How does the Klarna payment method work?
What payment methods can I use?
I want to change the shipping address. How can I do that?
Is it possible to change or cancel my order?
How do I know if my order went through successfully?
I want to provide additional information, such as my door code, additional links, etc. Where can I do this?
What if I can’t find the information I’m interested in in the product description?
How do I place an order?


How do I pack my coffee machine for return properly?
What’s the return policy for refurbished coffee machines?
What is your return policy?
How to pack an item for a warranty return?
When will I receive my refund?
I returned my order. How do I know if my parcel has reached you?
How much will the return cost?
What goods can be returned?
Do you accept returns?

Warranty & repair

How do I pack my coffee machine for return/warranty service properly?
When should the warranty repair costs be covered by the customer?
What happens if my coffee machine breaks down after the warranty has expired?
How long does a warranty service take?
What’s the warranty granted for refurbished coffee machines?
How do I register my warranty?
Do you offer warranty?

Coffee machine maintenance & coffee

How to choose a coffee machine that is right for me?
How are coffee machine cleaning tablets different from descaling agents?
How often should my coffee machine be cleaned?
Are all-purpose cleaners suitable for a coffee machine?
How often should the milk system be cleaned with antibacterial liquid?
How to properly descale a coffee machine?

Other questions

Are the prices different for legal entities and individuals?
Where is your company based?
Are there any additional discounts for my goods?
How long have you been in business?
What kind of a plug will my appliance have?