Wow!! Unbelievable service. Received my coffee machine fine, was in the middle of building our kitchen so wasn’t in any rush. When it came to fitting, the machine was in ok condition, seemed a little unfinished in parts. And I was missing the milk container so my partner got on the phone and they charged us £40 for a replacement!! This I wasn’t happy about but my partner had already ordered and paid as he couldn’t be dealing with the hassle……. forward nearly 6 weeks, no container, no answering phone, no reply to e-mails!! Poor poor service. Yeah we got a good discount but it’s not worth the hassle, you get what you pay for clearly. Why should you be penalised for taking the time to shop around to get a bargain.

I purchased a coffee machine from this company, fully aware of the bad reviews on this website. However, after doing significant "homework and research" on the company I had convinced myself that a lot of these reviews were unfair. Firstly, I was fully aware that the machine was coming from Poland or Lithuania, as I had liaised with the staff, prior to buying who were extremely knowledgeable and answered all my difficult questions, including the bad reviews, were the machines second hand/sub standard etc, and Alice, kindly provided me with satisfactory responses to all my questions. Yes, delivery does take slightly longer as you are ordering from abroad, however, you are provided with a tracking number which allows you to keep track of your order. Secondly, when you get your machine you are advised that, even though it is brand new, they have tested it prior to dispatching to ensure everything is in order – yes – I would prefer this to ensure I do not get a faulty machine. All in all, at this point in time, yes, I would use Coffee Mate again and recommend them, I would simply advise anyone to do what I did, and advise them of your concerns prior to buying. Such as I had read that the machines come with a European Plug, yes they do, however, Coffee Mate kindly provided me with a very good adaptor, free of charge, that alleviates this problem, secondly – delivery timescales – give Coffee Mate a chance, they need time to get the machine to you from abroad. All, in all, this company is cheaper than Amazon and I was willing to give them the benefit of doubt on the bad reviews and at the current time I am happy with the product I have received !!!

After reading the negative reviews on here I was initially reluctant to purchase from this website, however after a couple of emails back and forth with a helpful person at the company and in relation to a particular product, I decided to take my chances. The transaction went smoothly and the product, a new coffee grinder, was promptly shipped from Poland and arrived a few days later. The item is in perfect working order and the price was very competitive as it was on offer at the time, saving around 20% against the nearest competitor. I can't comment on the company's after sales care but can say that the initial pre-sales enquiries and purchase were handled well enough in my case.

Very strong whiff of a scam: they send you used and/or broken machines and refuse to deal with you after you've received them.

Absolutely horrendous company to deal with. Didn’t check reviews until after I received my Lelit Anna coffee machine. Contacted them on day one as the pressure guage didn’t move, so the shot delivery was watery and useless. They asked for a video which I sent, they then tried to advise the tamper needed to be 20kg (it was as we upgraded on their advice) then after that they advised the coffee grinds weren’t fine enough, coffee used was Costa coffee for semi automatic filter machines. They want me to pay for return and also for service costs, won’t allow an independent technician to look at the machine. I don’t trust the company, so why would I trust their engineers!! Raising a credit card dispute and contacting watchdog as I think they need to be much more transparent about a number of things before you commit to purchasing i.e additional costs when things go wrong (remember this was day one of having the machine) their location, based in Lithuania, while publicising a London address on their website. If you want a faulty machine and the complete run around after you purchase, this is the company for you, otherwise DO NOT USE!!

Appalling company and I should have gone to John Lewis with their no quibble guarantee. From the start Gaggia machine leaked and did not carry out any functions consistently. Coffee mate refuse refund or new machine. I wouldn't touch this company in a million years; not so much coffee mate as coffee enemy. Steer clear and don't touch them. No wonder so many bad reviews!

It has been a week… but where’s my delivery? The landline call is not working. I seriously thought it is a spam or what?

Well i should have known something was up when my credit card company refused payment – and I got no further confirmation from them on delivery. I have started a dispute with Visa. Stay well clear – this company is dodgy.

Never AGAIN!!!! Initial purchase was quick, but as soon as your gadget has a failure you realise you dealing with “company” who’s understanding of customer is still in stone age. Our Melitta coffee machine encountered a serious manufacturer failure three months ago and we are still chaising ‘the coffee mate’ to get to the bottom of this. The only reason we used this website was because it is co.uk which was for us a sign of trust, the company is based and operating from Lithuania. My biggest suggestions for future buyers is to avoid this website at any cost.

Terrible Company, £1500 Nivona coffee machine failed after 10 months and this company are totally evasive about it. They even refused a UPS shipment of the machine to them. Now taking them to county court. It appears they may be an offshore company operating through a London address. For sure the legal process will uncover the truth about this dodgy outfit.

WARNING…. This is not UK based dispite having co.uk (url) and it takes weeks before you get your item and customer service phone number is very poor. You Have Been Warned

Great service, quick delivery, they answer the phone straight away and live chat was really useful in getting product information. I was initially worried because there were no reviews of the company available on-line. I checked them out and they are a very big company in Lithuania but newer to the UK market. The stock ships from Lithuania. I got a DPD tracking number straight away and it arrived in a few days. I bought the Philips EP3551 Coffee machine. Very pleased with it.