Do not order from this company. I placed an order on 2 December for a coffee machine, intended as a Christmas present. As of 8 January, nothing has been delivered. There was no proactive communication about delays. No apology. No clear explanation. No refund. I had to chase them myself, only to be told weeks ago that the parcel had left the EU and was “awaiting scanning”. Since then, silence. This is not a logistics issue. This is a customer service failure. They took the money. They missed Christmas. They failed to communicate. They did nothing to resolve it. If you value your time, your money, or basic professionalism, do not order from this company. If something goes wrong, you will be left chasing and escalating, with no ownership taken on their side. Plenty of better retailers out there. Avoid this one

Great seller!

prompt answers to my questions and next day delivery (from EU) my Delonghi arrived today. (best price visible in the UK) The european plug fits very snuggly inside the supplied fused 13A adaptor, took 3 mins to fit. The ultimate test of a company is how they deal with any problems (if any).

I received a lovely La Pavoni machine for my 50th birthday and it had been working fine for 2 months until it stopped pouring. After contacting the technical support team at Coffee Friend, and after exchanging emails and providing videos of my 'fault', it turns out that it was user error! Anyway, I've now learned that different type of coffee beans affect grind/pour, so grind adjustments are needed from time to time. But the service was super-quick, friendly and efficient. Really, really good and my experience is you don't get that kind of support a lot from vendors these days!

Delivery was super fast, kept up to date all the time, and the coffee has been great.

I ordered the DeLonghi Dedica Style EC 685.BK Espresso Coffee Machine (Black). Unfortunately, the portafilter into which the coffee is placed can only be inserted into the machine with excessive force, requiring significant physical effort. This makes normal use of the coffee machine impossible.

Terrible service, order was delivered weeks late and left out in rain. Company refused to collect or refund

Their website gives a UK address, 3-5 day delivery & returns accepted. It doesn't indicate order could come from EU, no guaranteed delivery & returns cost £9.90. Product ok but be prepared for poor communication, vague timeframes and weeks wait. 13 Dec: placed order (for Christmas gift) acknowledgement received, payment taken immediately (to Amicum Coffee). 16 Dec: queried delivery, told “within specified timeframe”. 17 Dec: received email to say “order was on its way” 19 Dec: tracking showed courier still hadn’t collected it so I sent email cancelling order and requesting a refund. 22 Dec: received an email stating “ We have cancelled your order. Please be assured that the refund has been processed and the refunded amount will reach you within 5-8 working days, depending on your payment provider.” 29 Dec: I received a message from Royal Mail to say that a package from Spring GDS_DE was being delivered. On receipt I found that it was the cancelled order from Coffee Friend. Nowhere on the correspondence from Royal Mail or on the package did it say Coffee Friend. I sent an email to Coffee Friend enquiring about my refund and was told since I’d received the package it had been cancelled! I have in writing their confirmation of the cancellation so I said that I wanted to return the order and for them to pay the return. They replied “Of course, we will send you the label for the return. We are awaiting for the third party process initiation and will send you the label shortly.” So over 2 weeks after payment was taken, 10 days after the order was confirmed as being cancelled I am still waiting. I WOULD NOT RECOMMEND, JUST PAY A LITTLE MORE AND USE A DIFFERENT COMPANY, I WISH I HAD.

Order: 003643478 I am extremely disappointed with Coffee Friend’s rigid and unhelpful approach to customer service. Despite it being the Christmas period, they refuse to offer any extension to their restrictive 14-day return policy, which is completely out of touch with standard industry practice this time of year. To make matters worse, my order arrived without a return label. When I reached out to resolve this, the delay in their email response further ate into the tiny 14-day window. It feels like the process is intentionally designed to be difficult so that the return deadline passes before you can get help. Even if I were to be in the timeframe I would have needed to await their reply to proceed with the return. If you are buying gifts, shop elsewhere. This company has no interest in being "friendly" or helpful during the festive season. I won't be shopping here again.

Great price and delivery

Order arrived yesterday. Very well packed. Coffee machine is excellent. Works well. It's better than our old one. Very happy with price. Not so happy with the customer service. Ordered on 11th. Advert says 1 to 3 days delivery. After placing order money was taken in 3 minutes. Email to confirm order. And 2nd email to confirm payment and delivery address. No date or eta. Waited a week. Tried to call but lines go to an automated system saying calls not taken at all. Emailed company who did respond quickly, 20 mins. Still no eta. Question was ignored. Pressed them with 2nd email. Told it will be when you were promised. 3rd email explaining that had passed. Told to be patient and wait a little longer, Should be next day. It wasn't. Finally arrived 23rd covered in Ukraine stickers. If it's going to be 2 weeks, tell people that, If it's coming from abroad, tell them, we will expect it late. I don't mind it being late if I know. Thank god it wasn't a gift for someone, just for myself. Product 10. Quality 10. Wrappings 10. Communication 3. I'd have put 1 for communication but they did get back to me quickly even if it was waffle.

Absolutely lovely items and brilliant quality. Great customer service and quick delivery too

I’ll start with the highlight. 10 out of 10 for the price ! Way cheaper than anywhere else however it took 11 days for the espresso machine to arrive and 21 days for the grinder. If they had advised a three week delivery I would have happily waited. The tracking info is an absolute disgrace and a waste of time. I emailed on day 8, day 13 and rang on day 17. Each time I was told it was due to be scanned into the system by Royal Mail that afternoon. It’s a shame really because the products and prices are all good and your order will get to you definitely arrive but don’t ask them when

Ordered coffee. Was waiting for 10 days. Coffee didn’t arrived. Called them,they explained they have delays because of Christmas,but my parcel already handed to Royal Mail ,just Royal Mail delayed. They asked me to wait 2-3 days. I waited and of course no coffee. Then I contact them through live chat. Asked them for a refund. They told me they are happy to give me a refund. But again I have to wait for 5-8 days. Still not received refund. I’m not sure if this website real or just scam. Be careful everyone.

Excellent service great products and prices thank you