Ordered a Nespresso 'Inissia' machine on 31 August which I thought was coming within the UK. However it arrived quickly on 6 September from Poland. Despite coming from abroad Coffee Friend takes care of any extra charges so there is nothing extra to pay and shipping was free. Greatly impressed with the service and being able to buy this machine which is no longer made. Will try their coffee selections soon.
I recently purchased a Delonghi escam coffee maker bean to cup for £279 in the shops they are £400 the service us Great Amber the sakes lady was very friendly answered and queries j had I only waited 3 weeks the product3 comes from Europe but us supplied with an adapter Very pleased and a very Happy Bunny
Fantastic website, I really recommend these products
Just placed my first order and now the waiting game begins hope it wont be to long. The gentleman I spoke to had very good knowledge of what I was looking for,this made it very easy to make my choice.
Exactly as described, easy to use, good looking, great price, but most importantly, great coffee. Would definitely recommend. Also excellent customer service. A very happy coffee drinker.
Excellent service. The best coffee I have ever tasted, coffee machine arrived from Poland in 4 days during lockdown, crazy! Would highly recommend
I purchased a Lelit Mara X in October from Coffee Friend as they offered the best price and I read excellent reviews on them. The service provided was excellent. I had a few questions and small issues which were resolved swiftly, fairly and in a friendly and helpful manner. Rose in particular was fabulous to deal with. I cannot recommend them highly enough. Exceptional service and friendly, helpful staff. Thank you.
I purchased a Lelit Mara X from Coffee Friend in October. I initially had some concerns about keeping it due to my extremely small space, and what I appreciated was that Rose and others I dealt with at Coffee Friend didn't pressure me but gave me time to make a decision and offered the return option without any negativity. I did decide to keep the machine, and am very, very happy I did. Rose, the Sales Manager, in particular went above and beyond to deal with a small issue I had with the machine. I would highly recommend Coffee Friend. They are quick to reply to emails, very helpful and professional. I love my Mara X and am very happy that I purchased it through Coffee Friend. Excellent service!!!
Good reviews here ... but I was left unhappy and disappointed . My DeLonghi coffee machine arrived from Poland in about 10 days instead of 3-4 as advertised . It also came with a 2 pin plug and an UK adapter , without a factory seal and the service light for descaling came on after just one week ! Weird ! Descaling should be done only about every 3-4 months ! The coffee maker is not made in Italy ( like my previous one ) and I couldn't get the results I was used to , no matter how much I tried to adjust the settings . I eventually sent it back but I only got a partial refund . I wouldn't buy from them again but if you do I strongly advise checking with DeLonghi UK as some 2 pin plug appliances are not covered by UK warranty .
Brilliant coffe machine. Delicious coffe. Thank you coffe friend !!!
The coffee machine is well made and makes delicious coffee. The purchase was straight forward but spoilt for choice but pleased with what I chose. I have received excellent aftersales service. This company was recommended by my son. I recommend to others.
We have had a Delonghi bean to cup machine for 7 years and it has served us very well but decided to upgrade as a present for my husband’s birthday. After much deliberation, we decided upon the Sage SES920. I was disappointed to find that it was out of stock at Sage, John Lewis and Amazon (my usual go-to contacts) and I then came across The Coffee Mate/Coffee Friend UK. Not only was the machine in stock but it was £120 less than anywhere else! I contacted the ChatLine and communicated with Rose who was extremely helpful and efficient and it was only at that point that I realised the machine would be coming from Europe, although she assured me that Express Delivery could be arranged and that the machine would be with me the following day. I placed the order with fingers crossed as I was a little sceptical about it reaching me in the timeframe mentioned. True to Rose’s word, the coffee machine arrived via TNT within 24 hours -the tracking process available throughout was fascinating to witness. The machine arrived well packaged and in first-class condition. The Customer Service and tracking provided by Coffee Friend has been first class. They are extremely efficient, easy and pleasant to deal with and their communication throughout the process is excellent. I would highly recommend them and will be spreading the word....
Veronica (Sage SES920 - the Dual Boiler)
Had one of these machines for 2 years now, great machine, at this price you will be well satisfied.
I just had a day of great coffee! A week or so ago I enquired about the Bosch CTL636E and asked for a quote. This arrived after a day or two and with such a good price I ordered it. I’d had an integrated Bosch coffee machine for the last 11 years but it finally died leaving me with making instant coffee! 6 days including a weekend after ordering it I had a pallet from Lithuania turn up. I unboxed it finding it in good condition and fitted it the next day. Today was my first full day of great coffee, the machine works perfectly although I still haven’t managed to connect to my WiFi. Thank you CoffeeFriend, a good deal on a nice machine and great coffee again!
It is exactly what I have expected. A nice but robust coffe machine that delivers excellent espresso. But the best part about it, is its steam wand. It produce steam in a slow and steady way rendering milk steaming very easy and providing you with a smooth milky microfoam. I love it!