Customer reviews

What do you think about Coffee Friend?
Leave your feedback on products or services you’ve purchased at Coffee Friend below. Or, learn more about what our customers think of our range and services!
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Second coffee machine ordered and delighted with the service. Thank you.
2023 01 25
I bought a Delonghi Magnifica S. Really pleased with the product. Easy to use and clean and the coffee is really good. Coffee Friend costumer service is reliable and very efficient. Definitely recommend it
Fantastic service
2023 05 15
Wonderful customer service. I had a fault with a Wilfa grinder, and when I emailed the response was almost immediate, I was asked for a video to show the problem, and by lunchtime a replacement had been arranged to be sent. One cannot ask for better customer service.
2023 04 13
Ordered a Saeco Gran Aroma SM6480/00 coffee machine and what can I say - it's fantastic. Not to mention the delivery process wich was very fast, even though they say the delivery takes about 2-3 weeks to arrive, the machine was delivered to me in 1 week and 5 days. What can I say about the coffe machine besides that it's fantastic, and that it's making exceptionally good coffe, and that it has 14 different coffe drinks, and that it can make 2 milk based coffe drinks simultaneously, and that it has lots of programmable options, but very easy and intuitive user interface? Well, there is probably not more to say...😁 I will definetly be buying from this site again in the future. P.S. Did I mention that it's fantastic?
2022 10 25
Ordered a Nespresso 'Inissia' machine on 31 August which I thought was coming within the UK. However it arrived quickly on 6 September from Poland. Despite coming from abroad Coffee Friend takes care of any extra charges so there is nothing extra to pay and shipping was free. Greatly impressed with the service and being able to buy this machine which is no longer made. Will try their coffee selections soon.
Victor Goldring
2021 09 07
I recently purchased a Delonghi escam coffee maker bean to cup for £279 in the shops they are £400 the service us Great Amber the sakes lady was very friendly answered and queries j had I only waited 3 weeks the product3 comes from Europe but us supplied with an adapter Very pleased and a very Happy Bunny
Robert Zandee
2023 03 05
Fantastic website, I really recommend these products
Valentina Rossello
2023 06 01
Moka pot Bialetti Moka Induction Red 4 cups
Just placed my first order and now the waiting game begins hope it wont be to long. The gentleman I spoke to had very good knowledge of what I was looking for,this made it very easy to make my choice.
Nick Rasen
2023 05 23
Exactly as described, easy to use, good looking, great price, but most importantly, great coffee. Would definitely recommend. Also excellent customer service. A very happy coffee drinker.
Excellent service. The best coffee I have ever tasted, coffee machine arrived from Poland in 4 days during lockdown, crazy! Would highly recommend
2020 12 01
I purchased a Lelit Mara X in October from Coffee Friend as they offered the best price and I read excellent reviews on them. The service provided was excellent. I had a few questions and small issues which were resolved swiftly, fairly and in a friendly and helpful manner. Rose in particular was fabulous to deal with. I cannot recommend them highly enough. Exceptional service and friendly, helpful staff. Thank you.
Karen M
2023 03 25
Brilliant coffe machine. Delicious coffe. Thank you coffe friend !!!
The coffee machine is well made and makes delicious coffee. The purchase was straight forward but spoilt for choice but pleased with what I chose. I have received excellent aftersales service. This company was recommended by my son. I recommend to others.
We have had a Delonghi bean to cup machine for 7 years and it has served us very well but decided to upgrade as a present for my husband’s birthday. After much deliberation, we decided upon the Sage SES920. I was disappointed to find that it was out of stock at Sage, John Lewis and Amazon (my usual go-to contacts) and I then came across The Coffee Mate/Coffee Friend UK. Not only was the machine in stock but it was £120 less than anywhere else! I contacted the ChatLine and communicated with Rose who was extremely helpful and efficient and it was only at that point that I realised the machine would be coming from Europe, although she assured me that Express Delivery could be arranged and that the machine would be with me the following day. I placed the order with fingers crossed as I was a little sceptical about it reaching me in the timeframe mentioned. True to Rose’s word, the coffee machine arrived via TNT within 24 hours -the tracking process available throughout was fascinating to witness. The machine arrived well packaged and in first-class condition. The Customer Service and tracking provided by Coffee Friend has been first class. They are extremely efficient, easy and pleasant to deal with and their communication throughout the process is excellent. I would highly recommend them and will be spreading the word....
Veronica (Sage SES920 - the Dual Boiler)
2023 02 27
Had one of these machines for 2 years now, great machine, at this price you will be well satisfied.