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Good reviews here ... but I was left unhappy and disappointed . My DeLonghi coffee machine arrived from Poland in about 10 days instead of 3-4 as advertised . It also came with a 2 pin plug and an UK adapter , without a factory seal and the service light for descaling came on after just one week ! Weird ! Descaling should be done only about every 3-4 months ! The coffee maker is not made in Italy ( like my previous one ) and I couldn't get the results I was used to , no matter how much I tried to adjust the settings . I eventually sent it back but I only got a partial refund . I wouldn't buy from them again but if you do I strongly advise checking with DeLonghi UK as some 2 pin plug appliances are not covered by UK warranty .
Florin Jitaru
Brilliant coffe machine. Delicious coffe. Thank you coffe friend !!!
The coffee machine is well made and makes delicious coffee. The purchase was straight forward but spoilt for choice but pleased with what I chose. I have received excellent aftersales service. This company was recommended by my son. I recommend to others.
We have had a Delonghi bean to cup machine for 7 years and it has served us very well but decided to upgrade as a present for my husband’s birthday. After much deliberation, we decided upon the Sage SES920. I was disappointed to find that it was out of stock at Sage, John Lewis and Amazon (my usual go-to contacts) and I then came across The Coffee Mate/Coffee Friend UK. Not only was the machine in stock but it was £120 less than anywhere else! I contacted the ChatLine and communicated with Rose who was extremely helpful and efficient and it was only at that point that I realised the machine would be coming from Europe, although she assured me that Express Delivery could be arranged and that the machine would be with me the following day. I placed the order with fingers crossed as I was a little sceptical about it reaching me in the timeframe mentioned. True to Rose’s word, the coffee machine arrived via TNT within 24 hours -the tracking process available throughout was fascinating to witness. The machine arrived well packaged and in first-class condition. The Customer Service and tracking provided by Coffee Friend has been first class. They are extremely efficient, easy and pleasant to deal with and their communication throughout the process is excellent. I would highly recommend them and will be spreading the word....
Veronica (Sage SES920 - the Dual Boiler)
Had one of these machines for 2 years now, great machine, at this price you will be well satisfied.
I just had a day of great coffee! A week or so ago I enquired about the Bosch CTL636E and asked for a quote. This arrived after a day or two and with such a good price I ordered it. I’d had an integrated Bosch coffee machine for the last 11 years but it finally died leaving me with making instant coffee! 6 days including a weekend after ordering it I had a pallet from Lithuania turn up. I unboxed it finding it in good condition and fitted it the next day. Today was my first full day of great coffee, the machine works perfectly although I still haven’t managed to connect to my WiFi. Thank you CoffeeFriend, a good deal on a nice machine and great coffee again!
It is exactly what I have expected. A nice but robust coffe machine that delivers excellent espresso. But the best part about it, is its steam wand. It produce steam in a slow and steady way rendering milk steaming very easy and providing you with a smooth milky microfoam. I love it!
Love my first coffee machine. Great taste, easy to use and looks great in my kitchen. Service was great Very happy customer,
At the time of my search for a coffee machine this company came up best for price, available stock and delivery. I love my new coffee machine and would rate this company as 5 stars.
Franco Pinto
Good
Alessandra Onofrei
love love love this, worth every penny. Shipping took 4 or 5 days to Harrogate, was super impressed with professionalism of this company, packing was excellent, arrived in perfect condition. Super easy to fit just slides in regular kitchen unit. Took less than 10 minutes to set up and work out. AMAZING coffee! Had a delonghi for 7 years which is still working but always wanted a built in. Happy birthday me 😁 10 stars! Thanks again
First of all, I am happy I discovered this website and all its great quality products. And I love this coffee, we got so many positive compliments when serving it even to ppl coming in to repair and service things in the house. It is a lovely smooth coffee.
Excellent machine and found The Coffee Friend very informative and easy to contact delighted with this machine
Absolutely love my coffee machine, took a few days to get the hang of it but wouldn't be without it. Also, excellent customer service and fabulous prices on coffeemate website, highly recommended
This coffee is delicious. Got it as a gift and have found it to be far more superior in taste and appearance than other brands. Would highly recommend.
Fantastic coffee machine! Looks great, easy to use and makes delicious drinks! Thank you @TheCoffeeMate
Sorry I reviewed the coffee machine and not the supplier! I ordered on Friday but had a call on Monday to say it was out-of-stock. I was offered an alternative version of the Gaggia Viva at the same price and accepted. It arrived the next day by courier. And a few days later I had an email receipt for the changed version. All said this was excellent service!
I almost bought a Sylvia, but decided on the Lelit Anna instead. It has a built in PID to control temperature and it warms up full operating temperature within 10 minutes, against 30 minutes for the Sylvia. It is beautifully made
Ron Stephenson
Fantastic service from The Coffee Mate team. Great product. Speedy delivery. Even got a free bag of coffee beans for a minor inconvenience that was swiftly resolved. Definitely recommend this site.
Arrived today - setup and used a lot already :-) Fantastic machine, great price, quick delivery.
Purchased a Gaggia coffee machine. Never used this company before.Very pleased with web site and communication. Considering we are in a pandemic it was delivered very quickly. Would use this company again.
Ann Pelleymounter
Deal good way fast shipping ... Deserve 5 Stars dealings
Abdullah
Excellent service fabulous coffee Purchased this purely on impulse really pleased I did coffee is strong and luxurious but without being overly bitter Very impressed
Very smooth coffee can drink it all day, makes a good cappuccino.
Consistently good coffee beans. Mild taste for all-day drinking at the office - suits our Melitta Solo perfectly.
Great flavour, amazing aroma. Another great tasting bean from The Coffee Mate team. Well recommended if you like full flavour and rich aroma.
Very nice and proffesional customer service. Delivery after 3 days as they said. Perfect staff.
Bart
After much investigation I identified the Coffee machine I wanted for my wife, found a good price on TheCoffeeMate website, ordered it, contacted customer services, spoke with Alice who was truly brilliant, very professional, quick to respond and follow up. The machine arrived exactly when she said it would, well packed, and in great condition. Faultless service, I'd highly recommend using them!
Miles G
Very business like, prompt attention to requirements. Excellent communication!
Ralph
Great customer experience. Ordered machine works great, will be buying again.
Valentin Marinescu
Thanks Alice for your research with the Elektra grinder.
Ido Bartana
I ordered a 3 pack of 3 types of beans for my Miele coffee machine. I really wasn't expecting much from a bean called Belgique. How wrong I was. This was by far my favourite bean. Really lovely flavour espressos. Even my father noticed and mentioned it - and he's no coffee aficionado. It really does have a nice flavour. Just ordered 2 more packs. The Caprismmo and the Fragrante I found bland by comparison.
We bought a built in Siemens coffee machine . They had best price on the internet, delivered on time as promised and great follow up during the process. Five stars from me.
Steve Mullins
I had this machine for just over a year. And we LOVE it
Have had this machine for over 3 years, sending it to be serviced every year and ensuring it is descaled regularly since I live in a very hard water area. It is serving me very well. The coffee served is lovely, it froths the milk effectively, the settings are easy to use and I really enjoy using it. If you like the idea of one button coffee operation this is the machine for you.
This machine looks amazing! I have reviewed all other bean to cup machines and this looks simply the best! This is definitely top of my wish last!!