So I purchased a Melitta coffee machine in July 8th and received it about a week later. The company looked like it’s in Bournemouth but is infact in Europe making talking to them difficult as they keep European trading hours whatever they are. On setting up the machine for the first time it said system error 8 and I rang the helpline number on the machine which I believe is Melitta Poland or somewhere no answer, I left a message. No return call. Anyhow my fault because I was excited I kept turning on off on off and it came to life just thought maybe a software issue staring up. Then during the month multiple times it said brewing unit is missing. Reviews on you tube demonstrate how easy it is to remove but ours wouldn’t budge. My husband who is mechanically minded looked at it and could see it wasn’t aligned correctly and it could not be forced out. Spoke to Melitta and they gave us a technique to force a reset. This doesn’t always work. They also told us to rub a little olive oil here and there. On the 8th of august the system error 8 came up we rang Melitta who said “ aw no , this is a brewing unit issue and has to come back “ they said ring the coffee mate and tell them they said this. The machine was collected and we were unhappy as it is literally either just under a month old or exactly on it. Our first luxury coffee machine. The coffee mate people told us we did not need to oil the machine Melitta insist that is what they would advise. We were without the machine for over two weeks the engineer rang us upon us insisting as we were never having calls returned. The engineer was taking to us about another customers machine, inspiring. Then eventually advised he’d fixed the repair on the brewing unit and was sending it back, it had an alignment issue! The machine came back and was so dirty we were shocked not at all how we sent it back, it’s even came back with a foreign plug on! So I grabbed my tooth brush charger plugged it in after cleaning it and guess what “ brewing unit missing” which we have videos of and if anyone can tell me where to upload this evidence I will do. In the meantime I’ve had an email from the coffee mate with a “tutorial “ from the engineer of what to do if it happens again as he wants us to be taking the machine apart more than the guide book. We’ve contacted Melitta UK and a kind lady took up the case as we’ve had disgusting service unfortunately as Melitta Poland or wherever is a separate entity the best Melitta uk can do is collect it and have UK engineers repair it and we’ll be without the machine over two weeks. This means our brand new coffee machine has been out of our hands more than it’s been with us. Absolutely devastated I really don’t recommend purchasing from this company because all companies are great when things go well however the measure or a truly good company is what they do when things go wrong. At a loss financially, literally , and emotionally frustrated and at a loss. Don’t buy from these guys save yourself the heartache. Following on from reply below we have returned the machine to the coffee mate once again for the same fault and are once again without a machine. It’s been another week and no update. They’ve stated below they’ve done everything, well I’ve sent them video evidence of the exact same fault again. Its a brand new clearly faulted machine and we just want a refund. That would be everything but they’re side stepping that all the way. It’s a joke they’ve stated below they’ve done everything they’ve apologised for the state it was returned to us in the first time and surly the plug incident is the living end. Everything to make this whole experience miserable. I don’t want another machine I would like a refund.

Nearly ordered from them but discovered that distributions are coming in from the EU. You will get EU plugs, and about a week delivery time. Company is based in Latvia, despite the company registration in the UK. AO wouldn't match with them as they are not UK based. Quite deceiving. Bought from AO instead.

Great price, great service… coffee is good to.

Order went though online fine, after a few working days with no dispatch confirmation I emailed them. Was told their warehouse system was being updated and I had to wait, could have a notice on the website or something! Machine is fitted with a European plug, but the box had been opened and an adaptor included, which is something I guess but would have been nice to be informed upfront. Would use them again, but beware of unforeseen delays and eu plugs! Not given 4 stars because I didn’t think the service was “great”.

Our order took a week to arrive…not great, but not terrible. However when it did arrive the box had been opened (maybe a previous return) and it was fitted with a European plug, which isn't much use in the UK! I tried calling their customer service helpline but nobody answered. Not what you would call a wonderful experience!

Quick delivery, everything worked perfectly.

Great price great service … and wonderful coffee, thank you

This is a spare machine to use in our caravan. Service from the coffee mate was as you would expect straightforward. Machine looks great for the cost, it is basic, but will do what I need it for, now I can have a decent cup of coffee while away from home. Thanks

Excellent product, very good price and quick delivery

Brilliant customer service!