1. Got EU plug instead of uk one 2. Part missing. no water filer though they should have included according to the instruction book, have emailed them, was told not included…. 🙂

Really good communication regarding order status. Very helpful over the phone when I had a problem with the European socket adapter – instructions were emailed across to me straight away. Very good customer service – would recommend 🙂

Awesome service and would highly recommend. When my machine arrived it turned out to be the wrong model and after a quick call, the correct model was on the way. A small hiccup but quickly fixed. The team were hugely apologetic with a courier arranged to collect the wrong machine from my house and I had some coffee thrown it to say sorry. The right machine is here now and is working great. Fantastic price too!

Easy ordering process and delivered when stated. Machine is great. Would recommend to anyone

Great company and people 👍🏼 There was a delay on our first order (couriers fault), but they re-shipped an new item and gave us some additional coffee due to our experience. What more can you ask? Thank you and would recommend

I ordered on the 22nd of November still no delivery. I have emailed and tried to call no communication at all, have asked for a refund.

Great machine (Lattissima Touch) and prompt delivery.

I have had such a positive experience buying from coffee friend and would highly recommend this company! Each enquiry I’ve had has been dealt with efficiently, promptly and with friendly service. The item arrived as expected, was at an amazing price, and I’ve had a fab time making coffees ever since!

Packaging on both my coffee machine and pods were battered. As a gift for my partner this was very disappointing.

Great experience buying my new delonghi coffee machine. Checked what I wanted online and then called and spoke to Rose she was great in helping with advice and organising my order. Only thing I was concerned about was paying such a large amount through PayPal but everything arrived without issue. Will definitely use the site again in future.

Excellent service, machine better than my old neff. Would recommend.

Whilst the coffee machine itself was excellent and the ordering process and delivery very efficient, I was really disappointed that the box containing the machine was really battered and the one enclosed sample coffee pod was not in amazing condition. I wondered if the machine had been a ‘return’. The plug was not correct although it came with another plug to convert to British standards. Consequently I could not give the machine as a gift, which was my original intention when ordering. The above comments made despite the Nespresso Pixie being a good price. However, the reasons for this should have been made clear before ordering.