I choose Coffee Friend because they indicated a delivery date of my item (a birthday present) within 2 days. However, as soon as I ordered, I received a message saying that the item was not on their warehouse. I suspect them to deliberately indicate very short delivery time to attract clients, without checking the actual availability of the product. To date, 20 days after ordering, I still haven't received my item.

Their coffee equipment is reasonably priced. The coffee seems OK priced when they are running offers, but bear in mind that they bulk purchase and roast outside the UK in bulk, so coffee will not be "fresh" off roast. Some I bought was 8 months off roast date, which would be considered 6 months past best by most coffee aficionados. With no CO2 left in the beans it was totally unsuitable for espresso and didn't form a crust on cafetiere, so didn't brew properly. I wouldn't buy their coffee at full price and now tend to stick to local/UK roasters. They hold all internal reviews for approval. My review on their site of the 8 month old beans was obviously rejected, as it was never posted.

Quick delivery, good communication

Just thank you so much for these cups and an incredible service! Highly recommend this company.

Great experience and excellent service

Order/delivery process was great. Not unboxed yet as a Christmas gift

I ordered a waffle maker on 8th December. After several days nothing had shifted on the online tracking, so I reached out over chat only to be told they were waiting for stock. So they sold me something they simply didn't ever have to sell in the first place!! I was assured stock was coming so agreed to hold on a couple more days. Still nothing, another web chat and this time I was told a lorry had been robbed en-route to a warehouse!! But it was fine, as chances are I would still be getting my order! The following day when checking the website tracking my order didn't even exist any more…but they still had my money. I requested an order cancellation last night, which was confirmed today (but I still have to wait a week for the refund for an item they never had for sale when I bought it). Run a mile from this lot – they are using their customers for payday loans.