I bought the Inissia coffe pod machine to replace the inissia I had which gave up the ghost after five years of hard work. Its a good machine, however the one sent out from Coffefriend is the european market version, not a problem as it comes with a UK three pin adapter. The multiple instructions manuals are mostly in foreign, and the english version inadequate. Again, not a problem as full instructions in english are available on line. Delivery is quick, service can't be faulted. Peter

Good Prices & Fantastic Customer Service Ordered a coffee machine – at a much cheaper price than rivals. The machine was dispatched on time, but there was a delay with the delivery company – the company were fantastic in explaining the situation and offered complimentary coffee beans for the delay. Unlike many companies who take your money and then ignore you, I can't fault the customer service of Coffee Friend, and will be using them in future. Having read other reviews, there seems to be some annoyance with the European 2 pin plug – the company seem to have learned from this, and supplied a UK plug adaptor with mine as standard. It does make the plug chunky and the wire sticks out of the plug a long way because of this, which is a bit annoying – and they should perhaps make this clear on their website. However, it wouldn't have affected my purchase decision, and the fact they supplied the adaptor and their customer service means I'm happy to give them the full 5 stars.

The machine comes with a European plug. Big shock that it’s not a UK plug as bought from a UK company. Should tell you this before you buy. Who is the warranty with ? As I’ve spoke to De’longhi who say the warranty is invalid as bought abroad. I did not but abroad. I bought from a UK company. Shame on you Coffee friend. Who is my warranty with ?????? I want to know.

Great offer great delivery and lovely coffee beans , will certainly order again

Very reasonable price. Good customer service

I was very impressed with the price, order to delivery. The item was delivered within 5 working days coming from Poland as they didn`t have it from stock. Once received straight online to Delonghi (UK) registered for warranty etc No issues very pleased with the way they do business..

I hadn't heard of coffee friend before so was a bit apprehensive about ordering. However, I shouldn't have been worried. Everything was dealt with quickly and I was kept informed about my order and delivery. I'm really happy with my new machine and the coffee beans I ordered to go with it.

Good service. They emailed me to say that my payment didn't go through, so I should order again, but I checked my bank and it had. They checked their bank, apologised and sent the machine in a few days. They were polite and helpful. No problem.

Looks amazing can't wait to start using it

Delivered quickly and is exactly what I ordered.

Fantastic service & very good product, my Lelit Anita machine reached me in Singapore in just 3 days from the order (although I was expecting a UK plug instead of a Euro plug when ordering from a UK site :-), not a huge issue though). Special call out to Rose, the customer service agent who dealt with my numerous questions patiently. Very highly recommended.

First rate coffee machine – a replacement for our Nespresso machine(bought elsewhere 4 years ago). Fast delivery, secure packaging and machine performs well! Extra pods included with machine. Happy to recommend this supplier.

My DeLonghi coffee machine was lost by the Currier and never arrived. Coffee friend were very good and immediately replaced it and the new machine arrived today, I’m very happy with it and with coffee friend. Thank you.

Best price that I could find for the coffee maker that I bought, and very good service.

The machine came with a two pin European plug and not a UK three pin plug.