Recieved the correct item what I ordered, good wrapped and fast delivery.

Great product that was much cheaper than other shops. Arrived in reasonable time given Christmas postal service. Well packaged.

Fantastic customer service and communication and speedy delivery!

I ordered a GREY Bialetti milk frother, a black one arrived. The delivery took quite a while, it came from Poland. It is still a milk frother, does the job, but not the colour I ordered.

Ordered a Sage coffee grinder. Delivery was fine and quite quick. Sadly when I opened the product, plugged it in and tested it out, it started making an electrical buzzing sound that continues the whole time it is plugged in. An extremely irritating buzzing sound. After contacting customer services, it was picked up by a courier for testing. After several weeks of waiting, we were told the machine was fine, no fault found, we had to pay another €30 for postage fees and now we have the same machine, with the same horrible buzzing noise and are a further €30 out of pocket. Customer service non-existent. I do NOT recommend buying from this supplier!

I still have yet to receive my package even though i ordered it on the 20th in hope its would come in time for christmas. Even though it didnt come in time i was sitll expecting it sometime in December.

I’ve not received my order yet. I spoke with Rose and she explained that’s its not got through the border before it closed due to COVID. She apologised advised me it will be sent on as soon as things start moving. Can’t say fairer than that really. It’s no one fault and people are doing their best under extremely different circumstances. We all need to manage our own expectations and be a little more understanding around what’s actually possible at the moment. And please don’t take it out on the person trying to help. #itsonlystuff

DELIVERY TIMES RUBBISH

Coffee Machine not recieved yet☹ due to border closures. Disappointed not advised before placing order that it was being sent from Poland. Communication excellent not Coffee Friends fault! Should advise if not based in uk. Very disappointed, who knows when my machine will arrive???

Great value for money. Coffee is excellent and easy to use

Goods arrived on time before Christmas and excellently protectively packaged. Painless transaction, nice Christmas present to ourselves. Thanks

Excellent handling of a delivery error by providing a prompt alternative.

I ordered the coffee machine and paid for it online only to receive an email the following day to say that the machine was out of stock and they hadn't updated their website. On a positive, I was given regular updates as to when the order would be delivered. It took over three weeks to actually get the coffee machine delivered to me.

Love it. Great coffee maker forever