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Leave a review about goods or services purchased at Coffee Friend

4.3
Trustpilot
4630
4.8
Product reviews
2309
5
As expected. On time delivery. Perfect coffee machine. Thank you very much
– Mrs Renata Ozga
2
This Nespresso machine was bought to replace an older – much bigger- model that was too big and, it being black, too dark looking. I really wanted a more 'compact' Nespresso and I also wanted it in 'white' as per description and photos, however, in reality, it's a cream/vanilla colour but I still like it and, for me, it's infinitely preferable to black. The compact size and light colour of this machine is visually appealing and it is super-easy to operate in order to get an excellent Nespresso coffee with full, rich flavour and a good 'crema'. However, there is a significant issue with the power (plug); it comes with an EU plug moulded to the power cable and a totally separate chunky big black 'adaptor' box that you have to put the EU plug inside, screw it all together and then find a plug socket big enough with space to accommodate it plus the fixed/moulded wire coming out from under it all. It looks really ugly when plugged in next to the dinky little Nespresso machine and, being a massive black lump, it COMPLETELY obliterates any aesthetic advantage gained from the creamy white colour of the machine. I'm also totally uncomfortable with using this brand new Nespresso machine with just a travel-adaptor power supply on a regular basis – it would be fine for a few days away but I can't use this every day! There is nothing on this UK website to clearly show the product is from the EU or that it doesn't have a proper UK power supply so I'm more than a bit cheesed off – I bought this on a recommendation of someone who has it at work but they bought it from a physical shop and it has a regular UK plug – this isn't an issue I expected to encounter and have asked coffeefriend.co.uk for their advice and support in resolving this matter.
– Paul Roach
5
Exellent!!!
– customer
5
Great products, top notch service. Highly recommendable. Thank you…
– Rwy
5
Great product, great price, delivery not bad given the difficulties during the pandemic. Will be using again in the future, thanks!
– Gary Rose
4
Overall a good service but the lag between my order being placed and the coffee machine being delivered (circa 10 days) promted a "where is it" e-mail from me to Coffeefriend. That should have been done via update to me to avoid me contacting you. Also, I guess the machine is sourced from Europe and while the adapter plug is supplied it is the size of my head… I will replace it
– Neil
4
The machine is really excellent as was the speed of delivery. The Euro to UK adapter plug could be better though.
– Weston Owens
5
Good prices, good range of products, good communications, all good.
– David Crosby
4
I would have awarded 5 stars but unfortunately TNT delivered the Bosch coffee machine to the wrong house. However Coffeefriend responded immediately when I enquired as to the whereabouts of my package. They tracked it down immediately. The service and correspondence has always been excellent. Highly recommended 👌
– Deborah
5
Another pleasant selection of coffee beans at a great price.
– @TourguideSYS
5
Very good thank you
– customer
5
They had Melitta Perfect clean tablets at an attractive price. Delivered as promised, would use again.
– Ted Waters
3
Excellent Service except for fact that power lead supplied did not function correctly. I personally purchased a uk power lead now works great. Still waiting for coffee friend to refund me the cost for new power lead.
– Ben
5
Excellent coffee
– customer
5
Great coffee, great service. Thank you
– DAN