Wery good service

A good service….

I was initially worried as ordering online from a company I was not familiar with. However, I called with a pre order question which was answered informatively and from that moment could not have been more impressed. Excellent customer service and speedy, efficient delivery. I will be using this company again!

Initially received not as advertised. Website stated that I would receive duo pods and coffee sample, No coffee sample received and on contacting company they informed that promotion for coffee sample had expired. Website was still advertising the coffee sample with the pods. Following a number of emails back and forward that were prompt, I have been offered the sample coffee and a free chocolate bar for my inconvenience. The actual Pods are great…

Great machine and coffee – comms on delivery expectation were not that great though. And took me a while to find the UK adaptor plug. Otherwise early days with the machine.

Good service.

After being let down by a firm that had false stock and a 5 week wait based in UK. I contacted Coffee Friends instead – after chatting with Amber she guaranteed a max 2 week delivery. She personally spoke to the warehouse and my Bosch coffee machine was dispatched immediately and came within a week from Lithuania. I was also able to track it most of the way. Thank you so much Amber

Excellent service,very happy with Miele coffee machine

Good comms and machine delivered without a hitch – many thanks

No issues, great price and delivery time.

My coffee machine was delivered in perfect order and at a great price. It arrived more quickly then set out on the website, a nice surprise.

Good Coffee machine good price

Excellent customer care and very helpful service. Did so much to help when the company sending the order were being an absolute pain.

Generally, product is okay and customer service is good. However, I've had to sent my machine to be repaired (shortly after the purchase). Now, it's been almost 6 weeks and machine still didn't come back to me. Absolutely pointless warranty, since I cannot use the machine I bought. I understand that repairing (replacing a water sensor) and shipping is time consuming, but that's too long. I am disappointed.

Customer service is absolutely to terrible. £500 delonghi machine just will not produce a decent coffee after a month of trying I'm selling on eBay for £200. They refused to take machine back and only offered an engineer to help. Not the level of service I'm used to with Nespresso for my home machine. Disappointed!!!