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What do you think about Coffee Friend?

Leave a review about goods or services purchased at Coffee Friend

4.3
Trustpilot
4630
4.8
Product reviews
2309
All Products Trustpilot
5
After the purchase, there were problems with the Hermes courier, but after switching to DPD, the parcel arrived without any problems. The coffee machine works without any problems.
– Michal Glowacki
4
Needs regular descaling which is a pain and takes a long time. Makes fantastic coffee though.
– StephenPhilpott
5
Coffee machines
Coffee machine Sage The Barista Express SES875
Bought this for a christmas present for my son but disappointed as we thought it also did the coffee pods and he enjoys using coffee pods as well.
– Janet Harrison
5
Great price easy to order and fast delivery good customer service communication on delayed item but got there quickly. Thanks team
– Raymond Cox
5
The Coffee Grinder I was looking for, at about 20% less than competitors. And speedy delivery! Brilliant.
– customer
5
The product meets my expectations, the coffee tastes great, I recommend buying it for those who are undecided
– Marcin
1
Purchased SAge Oracle machine, it’s not worked properly since purchase, and was actually scratched on the front. I raised this with Coffee friend who seemed not to believe me indicating they thought it was user error. The machine has now completely stopped working and i have go through the aggravation of returning it
– customer
5
Quick delivery, no fuss. Very happy.
– Ruby
5
Excellent customer service. I bought a faulty coffee machine. The staff expedited a quick and efficient exchange just before Christmas. Great communication.
– Alan
1
Awful service so far box cane smashed up and tape all, over it when opened it on Christmas day we noted the front of the product was bashed and a mess. We took photos at every stage . Very disappointed as it was a present and prayed when wrapping it up it would be ok inside but nope
– Wendy
4
Great service, the only issue I had was, on their website under the deliveries, clearly says that they are not using useless (Hermes) couriers but they actually do. Numerous emails exchanged with customer service, they respond everytime within an hour, about the delivery issue, even offered another parcel with different courier. In the end, morons from hERMES delivered. In general, Coffee friend guys great, but please ask them before purchase not to send your product with morons (hERMES)
– Unknown
5
Excellent service again
– Janet
1
You deserve 0 stars I paid for the machine but you cancelled the order Crap
– Constantin
4
Great price and great coffee machine, took a bit of trial and error to find the right strength but very pleased with my Delonghi! Delivery was not so great, had an email telling me it had been dispatched and three days later that there were delays at the warehouse, then a week later it appeared! All via Hermes so not particularly surprising!
– Helen Moore
5
My partner loved his Christmas gift, thank you!
– Evelyn

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