Very good. Prompt response. Excellent service

I still haven’t received my coffee machine! Extremely frustrating service from everyone I spoke too as they couldn’t give me a straight answer. I ordered this coffee machine over a month before Christmas for a Christmas present and the turn around on delivery went from 8 days to 14 days. Every time I contacted them it seemed to get pushed back. I had to email to request an invoice and tracking information (which still only shows order placed, not delivered or in transit) but the company assures make it has been delivered! I ended up purchasing the coffee machine from elsewhere so I had it in time for Christmas. I understand Christmas is a busy time for any company but the service I received was extremely poor and not reassuring at all. They have since closed my case without warning and have asked me how satisfied I am with their service! I will never use this company again and will tell people to steer clear of them in the future!

AMAZING CUSTOMER SERVICE AND UNMATCHED SELECTION OF ALL THE TOOLS YOU NEED FOR A GREAT CUP OF COFFEE WILL BE MY GO TO SOURCE FOR COFFEE PRODUCTS!

Great machine, great purchase, great price, but let down by delivery from Hermes

Great discounted price and arrived in time ….love my new machine.

Great price, quick delivery and as described. Couldn't ask for anything more and would recommend buying here.

Product and delivery time exactly as described. Great service.

Package came beat up and covered in taoe item in box damaged so obviously been opened before. I was expecting a lovely gift instead i got rubish. Had initial email when j complained but nothing since this morning when i emailed photos and details of my order

Great machine, exactly what I wanted delivered when expected. Good communication from the company about dock delays. My mornings have vastly improved 😂

The machine never arrived and I was asked for my delivery address 8 times and they to discuss with the carrier myself. The carrier was different from the one on the invoice and no one had a clue where it was. To ring the carrier, one of them, cost £6 per minute. Don’t touch them with a barge-pole.

Coffee machine took a while to arrive but I was kept informed. Competitive price for a great product

Great machine supplied at lower cost than alternative suppliers. Delivery a bit slow, but understandable given that we are still in a pandemic.

All the coffee was great but shame it takes so long to arrive from ordering.

excellent service and excellent product

I am so excited about my aqua-coloured Moccamaster. Faultlessly delivered, elegant to look at and it brews the best coffee ever!