they are professional and very helpful, especially john handle my order smoothly

Exactly what I was after for an older Primadonna machine a difficult to find accessory I wanted for capachinoes

Took care over the transaction, phoning me when it hadn't completed correctly in order to clarify. The coffee machine was exactly as hoped and delivered on time.

I had initially a problem online trying to place my order. I then contacted coffee friend by their online form and was promptly e mailed and my order was taken. My order arrived a couple of days ago and am super happy with it! Thankyou!

Terrible company. Ordered a tea pot. Didn’t delivery in the time frame indicated. Zero communication. Got a refund in the end because they had no idea when they would deliver

My recent experience with Coffee Friend has been highly disappointing. The Lelit coffee grinder I ordered took over three weeks to arrive, with poor communication throughout the entire process. When the product finally arrived, I was shocked to find it had clearly been used, emitting a strong coffee smell and containing coffee residues. I immediately contacted Coffee Friend for a refund and hope they will address this issue promptly. This experience has been far from satisfactory.

Great thanks

Great service and speedy deliver with good communication. Would recommend

As always great customer service and products quality. Despite long waiting for order ( some coffee availability ) they did well. Managed swift replays on my queries, propose solution and shipped the final order within 24hr.

I received a Sodastream Duo with a Polish manual on 24 June but when I queried that I was informed that they are an international company and that some products will be in a variety of languages, in breach of EU and UK laws. I have since found out the company is not an authorised UK dealer and I have raised the issue with Sodastream UK. Sir, As the instructions and registration instructions for the warranty were in Polish I requested a return only to discover that I was required to pay £9.90 for the return. Sodastream UK, when contacted, provided a web link to an English manual and allowed me to register the warranty on its website. In the UK, product manuals must be provided in English to ensure that consumers can understand how to use the product safely and correctly.

Product is excellent and delivery was next day price was good couldn't ask for more.

Great coffee, I love it.

Good price and delivery time. Customer service was very prompt with queries

I filled out a returns form for faulty products within the time frame and they ignored it and now conveniently reply outside of the returns period. They claim they never received it when I have proof in my history I accessed the form on the 12th and they sent no confirmation of the return form being received so they can lie and deny returns. Support take days to reply and make no effort to help resolve the issue.

Coffee machine is fabulous. Assorted coffees are really tasty. Thank you!