After attempting to contact them about my return that was received by ‘Martin’ (i have evidence the return was collected) their customer service claimed the ‘warehouse haven’t confirmed the return’ and only refunded me 50%. So, not only do they have all my items back ready to resell them at full price, i’ve been scammed out of 50% of my money. AVOID THIS COMPANY.

Always a good selection of coffee delivered on time without damage.

Soda Stream I ordered a Soda Stream duo which came in 2 working days. Well packaged and works fine. No instructions in English however, but not a big problem as easy to find them online. They also gave me a UK plug adaptor which is not needed as no plug required for this machine, but it does suggest all their products are EU plugs and so they send out an adapter as standard (also mentioned on other reviews). If you don't mind that (or the non English instructions) then I'd recommend this company for the best price.

Very Happy. Product as described. Prompt delivery

It's been 12 working days since I ordered, however item was not dispatched yet. They shared tracking number 4 days ago but royal mail has not collected the item yet. When I call coffee friend, they come up with different stories each time. Ridiculous people make unserious business. Stay away from this company

I placed an order for a Delonghi coffee machine on 25/12 and wrote in to cancel the order on the morning of 26/12. The company wrote back to me on the same day asking if I could reconsider my cancellation if they offered me a 10% discount but I replied immediately saying no thanks. To my surprise, they still dispatch my order the next day despite receiving and acknowledging my cancellation request before dispatch day. I received the order on 28/12 and returned it on 30/12 in the unopened package as it was received by me. The company received the return on 2/1 and refused to process my refund despite numerous requests and the parcel having been with them for more than a week. Their excuse is that it has to wait for warehouse inspection even though the package was unopened and was with them for such a long time. I decided to raise a PayPal dispute and this was awarded in my favour. In short avoid this company at all costs as they are extremely dishonest and will try to hold on to your money if they can get away with it!

We placed an order 10 days ago, and our products still haven’t arrived. Customer service is terrible—there’s no way to reach anyone. A complete disappointment

Purchased the Bialetti Moka pot and induction plate as a xmas gift for my partner who told me we were unable to use it due to how terrible the pot and plate is for inductions. I returned the item as per their instructions (who requires you to contact them and fill out a silly return survey on their returns form?) and they also said they’d take £9.90 off the refund amount for postage. They also ask you to take an image of the parcel so they can say whether it’s good enough and if the item will damage on transit. I sent an image of the parcel and they questioned the packaging, even though it’s the same grey plastic bag they gave me, which from the reviews, customers also received when purchasing the same item (so if they claim anything is damaged, it’ll be on them). The item was received by Martin on the 9th of Jan and they have not responded to any of my e-mails chasing my refund, which i sent on the 15th of Jan. So where is my refund????

Commande effectuée le 19/12 jamais reçue. Je me fais balader par le livreur et le site se dit désolé suite à mes doléances mais ne règle pas le problème j’attends toujours la réponse annoncée, ils ne répondent pas au fil et pire j’ai demandé le remboursement que je n’ai pas eu. Je déconseille très fortement ce site non fiable

Delivery took no longer than estimated time. They kept me updated by email at every given step. The box came in double packaging for protection and my son loves his coffee machine which was his christmas and house warming pressie! Thanks Coffee friend for a great price.

This was my first experience with Coffee Friend and I have to say I am so impressed with their Customer orientation and empathy. My partner and I have been looking to buy a De Longhi Espresso machine. I ordered one through Coffee Friend but unknown to me, my partner had bought one hours earlier and actually used it. I emailed Coffee Friend to cancel the order. The following morning, first thing John rang me from Coffee Friend and without hesitation he cancelled the order. Not just this but he was courteous and supportive. This was then followed by an email to confirm the cancellation. John mentioned my refund would take 3-5 working days to come through; it took 2 days….so impressive. I will shop with Coffee Friend without hesitation. My first experience with them has left me feeling good about the customer focus.

I ordered a toaster for a Christmas present the beginning of December, I had to email to chase the order up. I was told my order was expected to be dispatched within the next 3 days due to the busy seasonal period I understood this. I then received an email from them saying my parcel had been dispatched with a tracking reference. Royal Mail have been expecting my parcel since the 23/12/2024!! I emailed again saying I still hadn’t got my order, apparently it was lost by Royal Mail and a full refund would be issued in the next 3-5 days. I still haven’t had my refund and my last email was ignored. Basically I have been charged for something I haven’t received. I feel like I’ve been conned. I am taking it further to get my money back but I want to warn other people to be very careful when/if making or thinking about buying from this company

Delivery times too slow. After several phone calls and emails I was assured that the machine was on its way with Royal Mail. Checked status on tracking and RM had not yet received the parcel. Delaying tactics I call it as the machine obviously had to come from Europe first. Arrived with a 2 pin European plug with dicey adaptor Would never have ordered if this was advertised. Do not use even though a bit cheaper than high street. Not worth the hassle!