First machine didn't work, 32 emails to organise a replacement which I was told would come direct from Italian factory. It turned up in the wrong box with coffee friend tape all over it. This machine worked so thanked my lucky stars and couldn't be bothered to get into more conversations over this "miscommunication"

Miserable communication and lies about delivery times. After cancelling the order, they basically refuse to refund you. NOT trustworthy

Now 8 days on from ordering an espresso maker. On 1-3 working days lead time stated on website. Money taken immediately, before item despatched. Order status showed order received, but not even processed after 6 days, so cancelled order and requested a refund. And apologised to my son for now missing his birthday. No response to my cancellation or refund request, apart from an automated email, confirming they had received my email. Web chat is either switched off, or they state it’s too busy to be able to chat. It appears many/most/all electrical items are European only, with EU adaptors, and supposedly new sealed packaging opened to insert an adaptor of some kind. Plus description buried in detailed product specifications that nobody would ever think to read. Many customers complaining of used items being passed off as new. Many complaining of manuals without UK instructions – against our trade laws. Excessive lead times cited regularly. Non response to complaints and delays/refusal to refund. I am contacting both my credit card provider and trading standards at this point. Avoid

Terribly unclear returns process – avoid this company

Had a very bad experience, I suspect this company uses grey market imports and lies to customers about deliveries. They created a post office label for my machine making it seem like it had been dispatched but in reality I don’t think they had it in stock. Naughty .

Item never arrived, 2 weeks and they won't answer the phone or emails. Will be filing a charge back. Avoid at all costs, scam company

I placed an order for a coffee machine on 16th December 2024. It is now 09 January 2025 and there is no update whatsoever on the expected delivery date. Painfully slow service, assuming it even arrives and works, compared to rival companies. More fool me.

Warning!! Scam. Espresso machine ordered more than 1 month ago. No delivery. No reaction. No refund. Calls ignored

Order made on 15/12/24 which said I will have 3 days delay, now it's 07/01/25 and my order it's still not processed. Bad experience will never order again and won't recommend to my friends.

Order not received, no response to my enquiry. Avoid! Its a scam

Purchased of this company on the 2nd of December as a Christmas present. Waited over 2 weeks and item hadn’t even been dispatched with multiple different excuses for order not being dispatched. Proceeded to cancel this order on the 17th of December, however am yet to receive a refund. Understandable it is the festive period however no email of where my money is or nothing has been sent. This purchase was for £150, as you can imagine having this money lost over the festive period due to having to order the present elsewhere is unacceptable. The company seems to have been radio silent since requested refund.

Ordered a Baratza Encore Esp during their black friday sale which was 24th of November. I believed that the order will usually take 7-10 working days (based on their website and product description) but upon multiple follow ups through email and call my order is still not ready for ship out even after 16th of December. December 17 I decided to cancel my order, good thing that I used paypal to pay. Even after requesting a refund directly to coffee friend, I still raised a dispute to paypal because I have trust issues with their turn around time. Before ordering here, call and verify if they have a stock for your item. Because it will take forever before you get your item cause I think they are sourcing it out from UK.