I purchased a coffee machine and retuned it following their return policy, but I've yet to received a refund. No one has reached out!

Had a problem with water heater not heating . This company is top in customer service they replaced the unit with no fuss. Well done coffee friend

So far, they’ve left me waiting whilst they sit on my returned package and it remains unopened, unchecked and unprocessed. It has been one week now. Since the tracking shows as delivered. If they were busy then I could understand if they maybe left it until the next day to get around to it, or maybe two days at the very most. Anything more than this is unreasonable and shows a badly run business. I can’t even fathom running a business with one week + old parcels just left lying around and not even opened up yet. Not even an apology which wouldn’t cost a thing. I didn’t even get a message to say I’m sorry we were unusually busy, or I’m sorry I don’t know why it’s been sat there for an entire week and not even opened and checked yet. I’ll update this to a more satisfactory review when I finally get my return processed. I see your apology here on this public page, but it wasn’t mentioned in any meaningful communication to myself via email. I’ll update my review. To a 3 star on the basis that your refunding and that you found my item… I would have rather just deleted my review, but I didn’t even get a sorry to my email. Interesting how I only get one for the benefit of everyone else’s opinion.

Responsive customer service and great product at cheap price

Customer service was good. Item is okay, but it wasn't clear to me that an adapter would be sent to accommodate the plug for my country. Pleasant experience

Good service. Prompt delivery and kept informed from courier.

Honestly pay a little more and shop on amazon, John Lewis etc and if anything goes wrong you know they will fix it quickly. We ordered a coffee machine from coffee friend it arrived smashed. Had to email photos etc to company. They agreed to replace smashed part. But this was going to be 8-10 days. They promised to send a couple of complimentary cups as an apology too. Fast-forward 3 weeks I had to contact them to see where my replacement part was. It eventually arrived 13/6 original delivery of broken coffee machine 21/5. We were also told sorry your not getting cups any more, your getting chocolates. They sent 2 bars of Christmas chocolate that expired the same day as delivery.

Fast delivery and great price for Miele accessory. Highly recommended

I ordered a coffee machine from this company and returned it as per their policy. However, I never received my refund, and no one has contacted me since. Very disappointed with the lack of communication and customer service. I do not recommend ordering from them.

I ordered a Vintage Kettle which was very competitively priced. I was surprised it had a 2 pin plug but an adapter was enclosed to convert it to UK plug so not an issue. Well packaged and fast delivery.

Concerning email out of the blue confirming order. Not ordered from this company in 6 months. With all the scams that exist this is not how I'd expect a legitimate company to operate.

Good product – good communication – good prices

Easy to use website and competitive prices. Order processed promptly and delivered in very good time and without damage. It’s a gift for my hubby in our new home we’re moving into next month so not had chance to use the machine yet…looking forward to enjoying flashy new gadget.