Good product, was delivered quickly

A birthday present for my son,he is pleased with it,but it took a long time to come so missed his birthday

Krups pixie Nespresso. Excellent pod machine. Replacement for old model which had been leaking. Good price at Coffee friend but not uk spec. Came with European plug but supplied with adapter. No instructions in English – although these are available on line. Slow delivery – but understandable if ships from Europe.

Having never used the Coffee Friend website before, I ordered a new coffee machine recently. I expected to encounter problems, considering various other UK companies have recently either refused to ship to Northern Ireland or have accepted orders before ultimately cancelling them (thanks, Brexit). The order not only arrived in good condition, but it was delivered in around four days. (Ordered late on Thursday ~10pm, arrived at lunchtime on the Monday). Considering two of those days were over a weekend and one of the other days was a local public holiday, I was quite pleased with this. The coffee machine itself is great. I thought it might be faulty but after a bit of practice I discovered it was simply a skill issue on my part (quite new to manual espresso machines). One minor thing to mention about the experience is that I kept receiving emails about items "in my basket" which were only items I had looked at, not actually added to the basket. I ended up unsubscribing to email notifications because of this. Not really a big deal. Overall, very impressed and would recommend.

Quick excellent service no negative issues

Maybe a good start would be to deliver what I ordered, it has not arrived. ☹️

Perfect thanks!

Excellent service from coffee friend sales team, shame they let were let down by the delivery of the machine. Stated that delivery would be 3 to 5 days. Only to be delivered the very next day by Parcleforce who left it outside on the side of the house with no information posted though the letter box to inform me of the delivery and no delivery information sent from coffee friend either.Just as well I live in a safe area. FYI the tracking number was not recognised.

Was .looking for blue cups to go in my new blue kitchen . Ordering and paying was easy . Kept informed about delivery Was so pleased with purchase.

Easy to order. Kept me informed, was able to change order. Sent refund quickly.

I tried to return a Stanley insulated drink bottle and was advised that they charge £9.90 for simply returning it. I do not believe this is legal under UK law. Please be aware of this before handing over your money

delivery took ages, your email updates were poor as they lacked any specific detail. You took my money in 3 working days but took over 2 weeks to deliver the product.

Excellent service at a great price.

Great machine but lacked a UK plug. The converter was ugly

I placed an order for a kettle and toaster on the 15th of May 2025. As of writing this, 13th July 2025 they still have not arrived and my emails always come back saying “ The products are currently on their way to our local warehouse”. I’m open minded to longer wait times for using smaller brands but I think this is a ridiculous wait time and I should have been told about the wait time before they accepted my order and took my money. I have emailed again today to ask for an updated. Feeling concerned reading others comments here that it will be difficult to get a refund if the products don’t show. I want to receive my order and enjoy the products.