The worst company ever. Not sending parcels and not responding to emails. Parcel still not dispatched after 7 days of purchase. Had a bit of luck to reach out to someone on the chat and they reassured me that my parcel will be dispatched same day…. I've checked opinions and I'm not the only one not getting parcel. I asked it to be cancelled as I don't believe I would ever get it. Avoid!!!!!

The customer service is non existent! I have to chase them then MAYBE they might reply to you but it will take weeks for a response. I had to return my coffee machine because it was faulty and then they got my address wrong for courier pick up which I know I gave them the right address then my coffee machine potentially got stolen by DPD because I had to follow up for my refund 2 weeks later and the courier told them there was nothing to collect but I have clear cctv footage that they collected and sent this to coffee friend but they don’t seem to take it seriously NOR have they responded to my messages and there's still no resolution. Worst customer service. DON'T RECOMMEND!!!

A customer service agent rang me this morning to say the order would be 100% sent out today. I have just rang Coffee Friend to find out it will be now 100% despatched tomorrow!!! Should have stuck with Amazon Will not use Coffee Friend again (no friend of mine)

I had high expectations when ordering my barista equipment from this company, but unfortunately, it turned out to be not that easy. The issues started with the shipping of my order, which was delayed due to technical problems with the label. While the support staff were polite, their promises to resolve the issue were empty. It was only after multiple phone calls and significant effort on my part that I could get any clarity on what went wrong with the shipping. Eventually, after much stress and weeks of waiting, the order arrived. However, my original order was inexplicably altered post-purchase, and I received no invoice for my nearly €1,000 coffee machine. This led to yet another round of phone calls to chase the invoice, which I was assured would be sent today. Unsurprisingly, it still hasn’t arrived. How can a company operate with such unreliability? How can such poor organization and communication be acceptable? I regret my decision to shop here and will never order from this company again. The entire experience was unnecessarily stressful and riddled with problems. If you’re looking for a hassle-free purchase, look elsewhere.

Didn’t think I would be able to find this particular kettle in stock anywhere but CoffeeFriend came up trumps. Kept me informed every step of the process, complete with a speedy well packaged delivery. Thank you.

Dispatch waiting to long, 5 day and 2 day delivery.

Next day delivery was guaranteed and performed. Price was exceedingly competitive

I purchased a Fellow Ode 2 Grinder from here after good reviews from a friend. The customer service was great initially, as I had a problem with ordering which they sorted out very promptly. Unfortunately when the grinder arrived, the box was not sealed and there was coffee in the grinder – it had clearly been used and sent back, before being sent out to me as "new". Customer service intiailly told me this was still a new machine, and must have not been cleaned properly by the manufacturer after testing. I contacted the manufacturer to confirm this, but they told me this was certainly not the case, and the fact the factory seals were broken indicated this was a used and returned product, not a new one. Upon asking for a refund from Coffee Friend, I was told this wasn't true – implying that either myself or the manufacturer were lying? I would much rather trust the manufacturer here than the retailer. Getting a return was a bit of a hassle, as they clearly didn't want me to return this product and their friendly tone soon disappeared. Eventually I did get a return label, so hopefully I will actually see my refund and have no other issues. I will write an update after the experience.

Wick efficient service. Thank you