Delivery & shipping

Please carefully examine your package as soon as it arrives. If any of your ordered products have been damaged (whether the damage is visible or hidden) during transit, please report the damage to the carrier and Coffee Friend on the same day.

Important: If the received package has visible outside damage, refuse the package. 

You can easily contact us at [email protected] or +441202029699.

We ask all customers to check their original orders and compare their products on the website when they receive them. If you believe you’ve received the wrong item or if your order is missing an item, please contact us at [email protected] or +441202029699 within 14 days from the date of delivery.

All shipments are delivered between 8 AM and 4 PM.

We’re using well-known delivery companies, such as DPD, UPS, TNT and Hermes to deliver your products.

We currently don’t offer this option. If you’d like your items to go to separate addresses, you’ll have to place a separate order for each address.