We ask all customers to check their original orders and compare their products on the website when they receive them. If you believe you’ve received the wrong item or if your order is missing an item, please contact us at [email protected] or +441202029699 within 14 days from the date of delivery.
Orders that are shipped to a delivery address in the UK will not have any additional fees applied to them.
If you are ordering to a country other than the UK, your order may be subject to import duties and taxes, which are levied once the shipment reaches your country.
Important: Coffee Friend cannot control and is not responsible for any duties/taxes applied to your package. You will be responsible for paying additional charges for customs clearance. Customs policies vary widely from country to country; please contact your local customs office for further information. Note that on rare occasions, customs agents may delay the delivery of some packages.
All shipments are delivered between 8 AM and 4 PM.
We’re using well-known delivery companies, such as DPD, UPS, TNT and Hermes to deliver your products.
We currently don’t offer this option. If you’d like your items to go to separate addresses, you’ll have to place a separate order for each address.
