If you are not totally satisfied with your purchase, you can return it within 14 calendar days after delivery if the item meets the conditions:

• The returned item must be in its original package (this does not apply in the case of a faulty product returned);
• Items must be not damaged by the buyer;
• Item must be unused, of marketable appearance (undamaged labels, security pellicle etc.).
• The item cannot be installed or combined with other goods (e.g. water, coffee, etc.) after delivery so that they become inseparable;
• The returned item must have the same parts as it did when received by the buyer;
• When returning an item, it is necessary to provide, photos of the packed item inside / outside, and a written request for the return of goods;
• Safe packaging of the return is the responsibility of the client. If the parcel gets damaged in transit due to poor packaging, the costs incurred will have to be covered by the client.

Important: after 14 days returns are not accepted unless the products are approved as faulty. If the item is suspected as faulty, but after a service check-up, a fault is not detected, the buyer is charged for shipping to the service and back.

In order to start the return process, please complete the return form. If you have any additional questions, please contact us at [email protected] or +441202029699.

Responsibility

Returned items are customer responsibility until they reach us, so make sure they’re packed up properly and can’t get damaged on the way! As the parcel remains your responsibility until it arrives back with us, ensure that you get proof of postage in case you need to contact us about your return.

We’re not responsible for any items that are returned to us by mistake (it happens!). If we’re able to locate them (it’s not always possible) and you’d like these returned to you, we may ask you to cover the delivery cost.

*The seller has the right to not accept returned goods if the buyer fails to comply with the procedure for returning the goods, which is determined in this article.