Broke down within a week, poor quality

excellent service

Great little site. Single person and Bought mini smeg kettle in white to save on electric and it’s just fabulous. Would definitely do 3 large mugs of coffee/tea but I just fill in to do one in general. Super fast boil because the element is so much smaller. Looks fantastic. I still have my standard size smeg tucked away ready for many more visitors but that’s rare. What a great idea smeg did in making a small kettle when electric is so costly. Love mine

Great coffee machine at a great price. Very swift delivery.

Ordered a coffee machine via this web which was cheaper that everywhere else, yes we did have to wait longer but they did advice us that orders can take up to 10 days or more, but once it was dispatched it arrived next day. Would buy from them again.

The excellent price and immediate availability of the Senseo coffee maker I wanted were what drew me to Coffee Friend. The sale and delivery were flawless. I ordered late on a Sunday evening and by Tuesday afternoon I had received the product, exactly as described and promised. Unfortunately, it was defective (not Coffee Friend's fault, obviously) so I contacted the manufacturer who referred me back to the seller for an exchange. Starting with Coffee Friend answering the phone on the 3rd ring, I've never had a better on-line experience in dealing with an after sale issue. I was asked to send an email to start the exchange process. Within two hours I had a response with the return authorisation and shipping instructions. A pickup was arranged at a time of my choosing the next day. I had a personal schedule change and had to request a change to the pick up time. Again the phone was answered almost immediately and after a brief and very courteous exchange the pickup time was moved to later in the same day. The coffee maker arrived at the Coffee Friend warehouse the following morning (Thursday) and I was notified of its arrival. The replacement was authorised on Friday, shipped on Monday and arrived on Tuesday. I don't know how it could have been any easier or quicker. The new Senseo coffee maker is a replacement for one that I literally wore out after a number of years and it's brilliant, too. If only all my on-line experiences could be as good as this one! Thank you Coffee Friend. Disclaimer: My only relationship to Coffee Friend is as an on-line customer. I do not know anyone at Coffee Friend and have no ownership interest.

I purchased a coffee grinder from Coffee Friend. The delivery took 15 days but I understand as I ordered on 31/12/23 and I needed to allow for new year closure. The grinder was not as I expected. I contacted Coffee Friend by email. I dealt with Rose who was exceptional in handling my issue and arranged for the machine to be picked up at a time that suited me. I have given 4 stars for the excellent customer service

I bought a Philips Senseo machine and some Senseo coffee pads from Coffee Friend because they were the cheapest by far, and had the machine in stock. The ordering process was simple and quick and the order was dispatched promptly. The machine and pads were delivered well packed and I was delighted by their level of service.

Received a faulty coffee machine. The process to have it collected and replaced was tedious. I had to make multiple phone calls to chase them up, nothing seemed to happen automatically. More than 2 weeks after my initial order I finally received my new machine. Positive is that the phone was always answered quickly and staff on the phone were friendly. But logistics need to improve.

Great products and service

Very good product, (Baratza ESP), good price, quick delivery. Very pleased with my first grinder.

Great product and the best price available online. The Nespresso machine came with a euro plug, plus an adaptor for a UK plug. It would have been useful to know this in advance but not really necessary. I assume this means it was intended for or sourced in a European Country rather than primarily for the UK market, but it works fine so it's not a problem. The instructions were also in many different languages but I managed to find the information that I needed in English.

I bought a coffee machine for my son as a Christmas present and it turned out that he already had one. He got in touch with Coffee friend and they very Kindly allowed him to return the coffee machine and purchase something else. So impressed with this as had purchased the present in November.

Easy to use, good communication

Great products and speedy delivery 🙂