Very happy with my purchase, very reasonable price. Machine looks great in my sons kitchen

Great price and arrived very quickly.

Great, customer service , item as expected

Straight forward and good price

Great customer service and quick delivery.

We love our coffee machine. It’s in very frequent use. It’s been fun trying out the different styles of coffee drinks and being able to personalise our own to our individual tastes is an added bonus. It arrived beautifully packed and well on time. Thank you.

Arrived on time – all good

Personally, after a truly horrible experience about a defective product with Coffee Friend, I would avoid using this company ever again. Delivery was around 2 weeks first of all, and communication on this really poor… Bought two machines (the same model). One works, one doesn't – at all – despite numerous attempts to fix, troubleshoot etc. After going back and forwards with customer service numerous times within 2-3 weeks of getting the machine, and having to really convince them the machine is broken even after sending a video and confirming multiple troubleshooting options had already been done, their response was: "Have you checked the coffee settings? Which type of coffee you're are making in the video you sent me? I have checked with the service team and so far they don't see any issues apart from the incorrect settings…" Completely frustrating and infuriating response as the video shows NO coffee coming out and the machine making a horrible noise, and i had already stated we tried multiple ways to fix – but apparently their service team can tell you remotely having not even seen the machine in person that I am infact wrong and there is no issue. Anyway, moving on a few emails more after stating we need a refund for a broken machine (unless they wish to come and see it for themselves) as I felt they were trying to refute me saying it was broken…. I then get a response from them saying I need to contact De'Longhi directly to sort out – even though I didn't buy from them……….!!!!!!!!! I really am lost for words and right now and hundreds of pounds down with a defective product. My options are to take advice on my rights as a consumer as I am getting no where with this unhelpful company. Poor experience from start to finish, I really wish I had bought from a different company that took responsibility for defective products that they advertise and sell, as apposed to palming off the effort and the burden onto the consumer to pursue with manufacturers despite buying directly from them.

I found their price of the coffee machine I wanted the cheapest on the market by fair margin. I was able to add good quality coffee grinder for fair price too and top it up with fair price cleaning and descaling set of cleaning products for very good price as well. The delivery takes couple of days longer than usual, however I believe that any regular orders will arrive on time. When I made an enquiry, I received prompt and professional answer, although a tiny bit more politeness is always welcomed, especially for new customers. I can not deduct a star for anything as I had a good standard experience with exceptionally good prices. I would recommend Coffee Friend to anyone.

God Forbid you need to return. You have to EMAIL to ask permission for a return. You then get given a questionnaire, attaching photos of the product to show it’s not damaged. And then ONTOP of that. the fact that you have to pay a £9.90 to return is extortionate. Ridiculous. Absolutely not happy at all.

Very helpful and nothing a problem. We settled on a Nespresso pixie and are very happy with it. Thank you Coffee Friend

Great customer service.Phone call answered straight away and very helpful after order didn't go through on klarna.Coffe machine delivered within 3 days packed properly.

I didn't realise that one of the items I'd ordered had an 8-10 day delivery. But my enquiry email was quickly answered with an offer to replace it with something in stock. Once that was sorted out the coffee machine and accessories arrived super quick, with full tracking updates. Coffee machine has a european plug but I knew that from the description, and an adaptor was included. Very happy with the purchase, especially the price.

Really helpful staff.

Super helpful lovely company with great customer service. Would highly reccomend