Great coffee, I love it.

Good price and delivery time. Customer service was very prompt with queries

I filled out a returns form for faulty products within the time frame and they ignored it and now conveniently reply outside of the returns period. They claim they never received it when I have proof in my history I accessed the form on the 12th and they sent no confirmation of the return form being received so they can lie and deny returns. Support take days to reply and make no effort to help resolve the issue.

Coffee machine is fabulous. Assorted coffees are really tasty. Thank you!

Cheap machine for certain but online tracking not working. After 1 week Order Received and not even Order is being processed!? Wrote email and reply was will arrive within time frame. 2nd week did online chat and same reply. Did receive machine after 15 days which was fine and it works great. Order tracking still not working and my order is being processed. Furthermore, I had an email confirming that my order will soon be with the delivery company but I had received it 2 days earlier. Not impressed but machine works great and super price

Ordering was easy! But when received, all the instructions were in Polish! Seeing the company is based in this country I would have thought you could have at lease put an English manual in!!!

Great and easy to find someone to talk to directly over the phone Quick delivery

Good product delivered quickly. A present and greatly appreciated

The speed my order was processed, despatched and delivered was wonderful and I can recommend Coffee Friend to everyone!

Great price! Easy to order and arrived quickly. The only thing I would say is that the machine came with a European style plug and an adapter which for the life of me I couldn’t get to fit on the plug! In the end I used a different adapter plug on the end and it works fine. Worth it for the excellent price and fast delivery.

Delicious coffee

Slightly longer delivery due to importing, but kept informed

Very good, no issues

I placed an order on May 27th, and it’s now June 15th with no shipment in sight. Their initial promise of 8-12 days for local UK shipping is already too long. After 12 days, I contacted them, and they assured me it would ship by the end of the week. It’s now the end of the week, 15 days have passed, and my order is still not dispatched. This is outrageous! Customer service gave vague promises and offered a complimentary gift, but my order remains unshipped. The voucher offer was insulting, as I never want to deal with this company again. Their service is unreliable and disrespectful to customers. Avoid this company at all costs.

Delivered on time and comms were excellent keeping me updated when required.