I was kept informed on the progress of my order all the way through. I had a post-sales query that was also handled professionally.

Excellent service and great value.

Great price for a great product

Very good company

Placed an order for a coffee machine which was on offer. Status shows as 'order placed' for a week which no change, until I get contacted a week later that 'the price was a technical error and the machine is actually double the price' (note, the offer was decent but definitely not so great that it seemed too good to be true). Can't help but think that the offer never existed in the first place and was just there to lure people in.

I ordered a moka from them. Delivery was stated to be 10-14 days later, which is long. 16 days later, no sign of the delivery. I contacted them and was told the moka hadn’t even been shipped. They offered to ship in another 2-3 weeks. Despite this being their mistake, no effort was made to arrange faster shipping or offer any compensation. If you’re into orders failing to ship, 1-month long shipping time and zero customer service, then go for it. Otherwise, I would avoid.

Great choice of coffees and the information provided to help select the right strength and flavour is really helpful. Always good offers that make the coffee more affordable. Would have been 5 stars but for the wait from ordering to delivery ie 2/3 weeks with no updates, although delivery was free having spent the qualifying amount.

Extremely slow purchase process. Item ordered on the 3/8. Notification of dispatch on 8/8. Review email received 13/8. Hurray item finally arrived today 20/8 Called customer services to enquire about delays but it all seems to be no problem and normal.

Good price, fast delivery. well packed. All Good

Had to send a coffee machine back and Camilla made the whole process quick and easy.

My wife ordered myself a Rocket Espresso Machine for my 30th back in May. Completely understand that delivery took a long time due to it being made in Italy. However, item was faulty so we sent it back having had to show videos and explain countless times. This was very much assumed it was our fault which it wasn’t. The machine was replaced with one similar which was also faulty and came damaged. Again, can understand things happen but items should really be checked. It is now late August and we are still awaiting for A. The machine to be taken back due to poor communication to DPD and B. A full refund. The experience has been disappointing and frustrating as well as the expensive. What was supposed to be a real celebration gift has just been totally spoilt. I never complain and completely understand mistakes happen but this has just been a step too far. 4 months and still no resolution just isn’t good enough.

Good communication and good product

Competitive price on the coffee grinder. Quick dispatch. I'm happy

Fabulous quick delivery and competitive prices

Easy to order, delivered promptly and well packaged in a pretty box