The delivery was so quick and kettle lovely and reasonable price

Exceptionally speedy delivery all well wrapped and protected. It’s a Christmas present so cannot comment on performance of coffee maker!

Fast delivery great price . Completely satisfied

Super fast delivery recommended

After speaking to a lovely lady late on a Thursday afternoon i was very pleased to receive my new grinder on the Friday. Nice piece of equipment.

The lowest price for my machine which I find in Uk. Very quick delivery

Great experience was delivered the day after I ordered it

Fast efficient service, arrived within 3 days as stated in perfect working order.

When I got in touch to find out about delivery it transpired my machine was out of stock. Customer service was exemplary and my second choice was delivered the next day.

The lead time on the item wasn't really communicated clearly, In the end I had to contact them and ask to switch to a product that was in stock.

I made a few purchases from coffee friend, including an espresso machine. The team kept me informed throughout, and updated me when there was found to be a delay in delivery. They sent a 1kg bag of coffee and an additional voucher to compensate for this. I was very impressed with the response of the team and they were always very professional throughout and responsive. Most importantly, the items arrived well packaged and I will certainly be using them again in the future!

Fast delivery!

Great price, cheapest I could find and found a voucher code for an extra fiver off 🙌🏼. Great communication and came in 3 days! Great service. Thank you. Will happily recommend.

Great service to begin with having ordered a LeLit Mara X (Really helpful on the phone) – The machine arrived within a few days, however it was missing various items such as the cleaning kit, the labels were already removed off the machine & no tamper included. The machine had also been damaged with various scratches on the filter baskets & the back of the machine so I raised this via email & they told me that a used return had been sent to me in error. Having paid full price for a brand new machine, how on earth does a company send out a damaged/returned item without knowing. I therefore had to package the whole thing up & return it to the shop (bearing in mind it weighs upwards of 20kg), this was a big inconvenience. They then agreed to send me a new machine out but via a diffferent delivery method which would take up to a week. I complained & asked the manager for next day delivery which I was promise, however i’m now 3 days down the line without a machine. On the flip side, they offered me a £50 voucher & I already had a £100 cash back credit to use so they’ve sent me a grinder utilising these. Overall, a great experience of dealing with customer service to rectify things (Especially Rose) but have been put off by a company that tries to sell used items as brand new when they clearly know they’re not – I wouldn’t expect that for a coffee machine valued at £50 let alone £1k plus.

Paid for an espresso machine. Was told 90% of deliveries were made within 8 days the rest within 12. Asked after 10 days how long delivery would be and I was strung along for a couple of weeks with the promise that it was going to be delivered imminently. I had to ask them several times to be honest and tell me if they didn’t have it in stock. After a few emails, they eventually said they didn’t have the item. They offered me a different coffee machine that I eventually ended up getting somewhere else. £50 cheaper. No hassle and no lies. Annoyingly, as well, they tried to get my review removed from Trustpilot.