I had high expectations when ordering my barista equipment from this company, but unfortunately, it turned out to be not that easy. The issues started with the shipping of my order, which was delayed due to technical problems with the label. While the support staff were polite, their promises to resolve the issue were empty. It was only after multiple phone calls and significant effort on my part that I could get any clarity on what went wrong with the shipping. Eventually, after much stress and weeks of waiting, the order arrived. However, my original order was inexplicably altered post-purchase, and I received no invoice for my nearly €1,000 coffee machine. This led to yet another round of phone calls to chase the invoice, which I was assured would be sent today. Unsurprisingly, it still hasn’t arrived. How can a company operate with such unreliability? How can such poor organization and communication be acceptable? I regret my decision to shop here and will never order from this company again. The entire experience was unnecessarily stressful and riddled with problems. If you’re looking for a hassle-free purchase, look elsewhere.

Didn’t think I would be able to find this particular kettle in stock anywhere but CoffeeFriend came up trumps. Kept me informed every step of the process, complete with a speedy well packaged delivery. Thank you.

Dispatch waiting to long, 5 day and 2 day delivery.

Next day delivery was guaranteed and performed. Price was exceedingly competitive

I purchased a Fellow Ode 2 Grinder from here after good reviews from a friend. The customer service was great initially, as I had a problem with ordering which they sorted out very promptly. Unfortunately when the grinder arrived, the box was not sealed and there was coffee in the grinder – it had clearly been used and sent back, before being sent out to me as "new". Customer service intiailly told me this was still a new machine, and must have not been cleaned properly by the manufacturer after testing. I contacted the manufacturer to confirm this, but they told me this was certainly not the case, and the fact the factory seals were broken indicated this was a used and returned product, not a new one. Upon asking for a refund from Coffee Friend, I was told this wasn't true – implying that either myself or the manufacturer were lying? I would much rather trust the manufacturer here than the retailer. Getting a return was a bit of a hassle, as they clearly didn't want me to return this product and their friendly tone soon disappeared. Eventually I did get a return label, so hopefully I will actually see my refund and have no other issues. I will write an update after the experience.

Wick efficient service. Thank you

Quick dispatch, products well packaged.

Great ordering process and fast delivery.

An efficient service whereby the coffee pods arrived in good condition. A competitive price but it should be noted that an admin. charge is added for small orders as well as the delivery charge. Order tracking was good and having ordered on a Saturday and my order was delivered the following Wednesday. No problems and I would use Coffee Friend again for similar orders.

Delighted with my coffee cups. All boxed and lovely. Great prompt delivery.

Great price. Good overall service. Slow delivery, but what's the hurry? If you want it quicker go elsewhere and pay more.

Great price & prompt delivery. Thank you!

1 star is too many for this company. Sold us a used machine as new. It came with old bubble wrap and coffee grounds in it and still arguing that it was new, unbelievable. Finally got them to take it back and two weeks later no refund given of almost £2000, had to call to get it and their excuse is that it was in a queue and that's why it took so long! The only thing that doesn't surprised me at all is that they had an enormous queue of return items and also that their intention was to keep the money. Never knew another company so immoral and unprofessional.

Simple to order and arrived quickly

Order came with a couple of days