Slow delivery. Snarky response. Flat out wrong way to run an online business. Avoid. Like the plague

Excellent service, arrived in such good time!

I ordered a coffee grinder from Coffee Friend via Mano Mano. When it arrived it had an EU plug, the lights did not work and the brush was missing. Coffee Friend refused to sort out the problem and replace the brush. I will never buy. from this company again.

Very bad company to deal with. Shipping takes weeks and only arrives after numerous emails and complaints. I bought a grinder on Black Friday, which was supposed to include 3 small bags of coffee, but they never arrived. The grinder itself took 3 weeks to be delivered. I will not be dealing with this company again and do not recommend them to anyone

My order took three and a half weeks to arrive. Order tracking on the website was broken, and so I had to phone up for any update on the order. People on the phone were very nice, but gave me inaccurate information about when I could expect my item to arrive. Delivery times advertised on the website and quoted in emails and on the phone were not accurate. I was not told how long the delay would be until a point at which it was too late for me to cancel and order from somewhere else. Item was listed on the website as in stock but actually took three weeks to arrive at their warehouse before they could dispatch to me. Happy with the product and with the price, but customers should be given full, accurate information about stock status and delivery times so that they can make an informed choice when ordering.

Dreadful communication. AFTER I placed an order for Christmas gifts, told of further delay. Over a week with no update, and I have zero faith in fulfilment. Thankfully I paid by PayPal and will refer them to the resolutions team if I don't receive confirmation of dispatch and tracking. Christmas is stressful enough without unprofessional service like this.

Know that you are buying non-existent stock! Coffeefriend does not hold any of the nice stock you see and order, they go out to buy it once you order, that's fine if worked but this method means no control over the times they promise. In my opinion this is unethical and misleading method. I didnt heed the warnings and reviews here! I wish I had taken more notice of the warnings here and not easily swayed by one the positives which I find very curious now, one states: great food nice staff, is coffeefriend a secret restaurant we did not know about or is there something about these positive reviews? My product that was meant to be delivered 1-2 weeks has yet to be, but the worst part is the practices, wouldn't it be netter to say we dont have it, we dont know when we will have it rather than to come up with creative reasons each time? now I have no idea if it will turn up or will it be used or new and probably not even UK spec. Coffeefriend? no friend of mine. Save yourself

Coffee pot is a present for someone else so I have no idea how good it is. However it was very well packaged and despatched quickly.

Coffee machine delivered promptly and we’ll in time for Christmas. Many thanks.

I bought a Mahlkönig X54 coffee grinder on their Black Friday. The delivery dates were from 8-12 working days, but usually delivered within 8 days, according to the website. I thought it was a long time, but 12 working days would be 1 week before Christmas anyway. It's been 12 working days already and they haven't even processed the product at the warehouse. It won't arrive for Christmas and I will need to buy something else! It is a waste of time and money. I strongly don't recommend this store! The products are not in UK and they take ages do receive and process them at their warehouse.

It has been more than three weeks since I ordered a (very expensive) coffee machine from this company. They still haven’t even shipped it. Now because of my Christmas plans, I won’t even be in the country to accept the package by the time they actually send it to me. Do not order from this company. They’re slow and unprofessional. Order from Origin or one of the many other much better coffee companies in the UK.

A really good service.

Item arrived (Moka pot Bialetti Moka Express) the only packaging around the manufacturers box was a plastic bag. I bought this as a present, the lid of coffee pot had come through the manufactures box and all the corners of manufactures box damaged. I would not buy from coffee friend again

Good product, delivered on time

“I am extremely impressed with the service! The delivery was incredibly fast, and the product arrived in perfect condition, exactly as described. Highly recommend this company!” Thanks ))