Warning!! Scam. Espresso machine ordered more than 1 month ago. No delivery. No reaction. No refund. Calls ignored

Order made on 15/12/24 which said I will have 3 days delay, now it's 07/01/25 and my order it's still not processed. Bad experience will never order again and won't recommend to my friends.

Order not received, no response to my enquiry. Avoid! Its a scam

Purchased of this company on the 2nd of December as a Christmas present. Waited over 2 weeks and item hadn’t even been dispatched with multiple different excuses for order not being dispatched. Proceeded to cancel this order on the 17th of December, however am yet to receive a refund. Understandable it is the festive period however no email of where my money is or nothing has been sent. This purchase was for £150, as you can imagine having this money lost over the festive period due to having to order the present elsewhere is unacceptable. The company seems to have been radio silent since requested refund.

Ordered a Baratza Encore Esp during their black friday sale which was 24th of November. I believed that the order will usually take 7-10 working days (based on their website and product description) but upon multiple follow ups through email and call my order is still not ready for ship out even after 16th of December. December 17 I decided to cancel my order, good thing that I used paypal to pay. Even after requesting a refund directly to coffee friend, I still raised a dispute to paypal because I have trust issues with their turn around time. Before ordering here, call and verify if they have a stock for your item. Because it will take forever before you get your item cause I think they are sourcing it out from UK.

They said they ship worldwide, after making an order it got refunded and they said they don't ship to the UK They directed me to the UK only website where the same items were not available

Absolutely appalling experience with this company. Do not use. They send out products with EU plug sockets with adapters for use in the UK rather than proper wired UK plugs. You’d be safer with Amazon.

Awful experience. Took double the guaranteed dispatch time for them to even respond to an email. Then they dispatched a cancelled product in error. Once delivery was refused, they still did not refund the cost weeks later. Avoid at all costs.

Completely missed Christmas. I ordered a mug for my daughter on the 12th December. There was no notification that it was out of stock and was available for dispatch. Didn't hear a thing since the order date then a dispatch note on Christmas Eve. It arrived today. Poor communication, poor customer service, poor delivery and took way too long to arrive. Will not buy again from this company.

Delivery time was shocking, but when the machine arrived the box had already been opened to find a UK plug converter shoved in!!! No where does it state that they are selling products with non uk plugs! Very misleading and I’m sure the manufacturer wouldn’t be best pleased!!!!

Ordered an item, which arrived with a non-uk plug. Not mentioned when placing the order. Spoke to customer service who said its stated on the product description, which wasn't true. Sounds like they probably sourced some EU products cheaper than UK version but didn't mention it.

I ordered some coffee cups for a Christmas present with 8-12 working days delivery estimated – and a statement that 95% of customers received it within 8 working days. The customer service team were quick to reply, however they reassured me twice that the item would arrive before Christmas. However, they only shipped it at 5pm on 23rd December (12 working days after I placed the order..) so the order isn’t estimated to arrive until 27th December. Weirdly, checking the same item on their website it now says arrive within 2 working days, so I believe they order their items in and don’t have any stock, so if you want reliable or quick delivery I wouldn’t trust this website nor any reassurances from customer service.

I ordered a product from this store on the 2nd December with an estimated delivery of 10-12 working days. I have been in frequent contact with coffee friend and they said it would be with the courier at the end of last week. 22 days later there is still no sign of the order. I would strongly recommend shopping elsewhere if you wish to ever receive what you buy!

The item Miele milk container was perfect but the delivery time very disappointed this seems to be bit of a problem reading some review. Come on Coffee Friend start improving on it after all you are a online company.

I placed an order in early December and was told it would be delivered within 8-12 days. However, I still have not received my order. I’ve contacted customer service several times, only to be informed that the warehouse is behind schedule and that I need to wait another week. This is really unacceptable.