I ordered a coffee machine as a gift for my husband for Christmas. There were a couple of things that didn’t go to plan. After a few weeks I hadn’t received a shipping confirmation so contacted them to get an update. They were extremely helpful, they had been waiting on some stock and were able to the machine shipped out on an express delivery for me and it arrived a few days later. Unfortunately there was a dent in the front of the box, I can only assume due to the couriers, they offered me a 15% refund for the inconvenience which I was happy to accept because the machine wasn’t affected. All be it there were some issues with my order, but the customer service I received was impeccable! Hence the 5* review. Thanks Coffee Friend! I’ll be ordering from you again.

Good choice of machines at excellent prices. Prompt delivery. Accurate description.

Absolutely fuming. Bought a grinder from Coffee Friend, and it broke after only a month. Tried to get a refund or replacement, but they're saying it's "wear and tear. Wear and tear? I've used it maybe ten times!

As expected. Brilliant service.

Great product at a great price. However, you do spray out rather a lot of marketing emails.

Very competitively priced Braun kitchen blender. Nicely packed. UK adapter included. Free and lovely chocolate drink gift enclosed!

My favourite machine at a good price

Such a bargain I looked for the cheapest 1 & this 1 was I have saved myself or 60 pounds with buying it from this company so happy with it amazing coffee ⭐️⭐️⭐️⭐️⭐️& amazing service thank you

The best coffe I've ever found here, in the UK: Santa Luzia /Black Crow, White Pigeon.

The machine came with a European electric plug and a manual in German. Although an adaptor was provided to make the unit work with uk plug sockets, it was clunky and unsightly. A bad buy.

Review from January 31. The order was made on December 4. No product and no money

good coffee, great economies of scale. Better than Nespresso original pods/ prices.

Good quality coffee grinder.

I've waited 21 days for the delivery, then I found out that the machine was not under UK warranty and I be returned it, to wait another 15 days for the refund.

Slow delivery and vague communications. Filter Coffee Machine was okay, nothing particularly special.