just received new Bosch Kettle only to find it had 2 pin plug with an I fitted BS1363 adapter with no instructions on how to fit – spoke on phone and they just emailed fitting instructions completely not right – requested refund etc !

They dont have one of the items I orders, there is no information or communication about that. They just sold me something that they dont have and. My order was not process for couple of days and I had to ask why… thats how I find out. Two stats because they reply quickly on the chat.

Ordering was easy, delovery came on time, product working well.

I just wanted to add a positive review as I almost didn’t order from this company because of the more negative feedback. However, my Bialetti Brikka was ordered Friday late afternoon, and arrived Saturday mid-morning – obviously new and unopened and in good condition. Given how hard it is to even find one of these in the UK, I’m pretty delighted. I’d use the company again – no complaints at all!

So unhappy with this I got a coffee maker not long ago it’s already broken and when I contacted coffee friend they tried to pass me off to the manufacturer The delivery was terrible and way to long so I would say stay very clear

I was impressed, product arrived quickly, well packed and with free coffee. Plenty of communication on the way. Exactly what one would expect, but it all happened, and I'm grateful.