Quick and easy to deal with

My advice, read the full description and specifications as selling grey stock into UK. Ordered a Delonghi kettle to use in the uk, from what I assumed was a uk company. Kettle arrived with an 2 pin EU socket and a large black converter plug to use. This was not obvious on their site al thought hidden in the specification, just not something expected when using a uk based???? Company. Also tried to register the kettle on the Delonghi site for guaranteed and not recognised. Difficult to get hold of but finally returned using their return label provided by them. The return was received by them on 22/1/2025, and no issues raised. I am still waiting for a refund, they rarely respond to emails and when they do it is standard responses such as on the 27th January 2025 whereby I was informed a refund would be made within 14 days. When chased on the 10th February 2025, response was “a refund will be issued shortly”. As of today, 20th February 2025, I have received nothing although I finally managed to get through via telephone today and have been told the refund will be made back via PayPal tomorrow. I wait to see. Updated 21/2/2025 – after raising a PayPal dispute which was not easy, thanks PayPal, and a telephone call yesterday I have finally received notification that my dispute is closed and the full amount is being refunded. The after care of this company and return of peoples funds leaves a lot to be desired.

Purchased the Ascaso Steel Duo Plus Espresso Coffee Machine and Eureka Mignon Silent Range Specialità 16cr Coffee Grinder. Ordered the machine first then the grinder as I wanted to used the £100 voucher. Both items were dispatched the day after ordering and both items arrived the next day. Next day delivery is such a plus on coffee equipment. We’ve ordered machines from other companies that have claimed items are in stock when it is not, and having to wait weeks for delivery. Both items were packaged really well. Not opened fully yet. My only criticism is the tracking system doesn’t work very well, but not that I needed to use it seen as everything arrived really quickly!

good price fast delivery

I got a Opus grinder 15% cheaper than rest, very happy with the quality after 6 months!

Very slow delivery with 3 delays

Great products delivered in perfect condition. Didn't realise they would arrive with European plugs but certified adaptors were supplied for UK outlets

Excellent product and customer service. There was a problem with my travel mug. Replacement was quick.

Coffee as always is really good. But to 3 weeks to arrive

Sold a machine without a proper UK plug (adapter added to box) and without an English manual. Took a long time and a lot of chasing to action a refund.

Ordered a Bialetti espresso maker – was impressed with the low price and delivery was fast but the item is not as good as my previous one. The lid doesn’t seal as tightly so it takes longer to brew and is less intense than the identical espresso maker I had before. I think the reason for the cheaper price is because the item was slightly defective but this wasn’t clear from the website.

Delivery was £3.99 & it took two weeks for my order to arrive. The boxes were all damaged & opened. Wasn't worth it.

Late delivery and after 10 days of returning the package, I still haven’t received my refund Constant chasing, to no avail.

Everything fine during purchase and delivery. However, the pot was unsuitable as it didn't fit on the hob. The return policy of 14 days was too short, as I had to keep it for a few days after receipt for a birthday present. So I was unable to return it and am left with an unusable item. It would also be helpful if measurement of pot base was provided. A real shame, as pot was perfect otherwise!

A simple order that was efficiently delivered.