First time trying Coffee Friend and will definitely be going back. It is great to get away from a certain big online store but you are never sure what the service will be like. Well, I needn't have worried. If I was going to pick anything it would be the shipping time but then they do state how long it will take. Just have to accept it will not be next day. Having said that the price was way better and the overall experience was great.

The ride was completed very quickly, unfortunately the wrong item was delivered. I’d asked for a filter to suit a Siemens coffee machine type CTES35B but the filters they sent where not suitable!

Arrived by post in a couple of days and we are delighted with the coffee grinder. Thankyou for the service and the product is first class.

Excellent product

Communication wasn't what I expected.

My payment didn’t go through initially but after I emailed they responded very quickly.

Ordering was simple and your prompt actions got the parcel delivered within a few day's. Well done

The mugs were lovely except for one of them. I did send an email regarding this. As yet no response.. On one of the mugs on the good rim there is a burr.

Don't know you send the customer satisfaction survey out before I have received the actual order!!

5* speaks for itself

Good price for a good product.

I bought a bosch kettle , from coffee friend.co.uk , and it's come with an EU plug , and a huge ugly conversion plug , that won't fit because of my tiles. I looked back on their website and it does say it comes with an eu plug/converter. This is a sham company, who would want something in the UK comprised in this way, the reason they're doing this is to make more profit. Deep shame on this company.

I did not receive my order, I have heard nothing from the company and I am still awaiting my order or even correspondence explaining the issue

Delivery was a bit of a nightmare but the coffee is gorgeous. Really good value for money.

I received a faulty item from this company and trying to send this item back has been a nightmare, they are doing all the can to not give a refund. Still waiting !!!!