Super happy with this service has been delivered as requested. I have no objections. strongly recommended.

I waited for a month for a refund and nothing happened yet. They sold me a wrong item + the customer service is the rudest I've ever experienced. Can't wait to get my money back from them. AVOID THIS COMPANY they should be not trading as they are violating all customers rights.

Good service, good price. Delivered within the specified time period.

Very prompt delivery

Ordered an air fryer and paid for express delivery, after 1 week still not processed, after contacting you I was informed you had none in stock so agreed a refund which I still haven't received, am not finished with you yet

Great price, great customer services

Still waiting for a credit of a returned product after more than a month. Completely unserious company when it come to doing what they say. Customer service are always polite but nothing happens.

Ordered a couple bags of coffee 8 days ago and the order hasn't even got past the order received stage. With 4 more stages left before receiving the order, I hope to receive the order by summer. Nowhere good enough in today's world, especially as you have to pay for the shipping experience (again so rare in today's world). Will be using a UK business for future coffee deliveries.

Eu plug on appliance so wanted to return. But they make you jump through hoops to get a return would not buy off them again.

After buying from Coffee Friend a number of times over the last couple of years and recommending them to friends and today trying to buy another coffee machine from Coffee Friend it is now embarrassingly obvious that they only exist as as a recorded reply, which offers no invitation nor method by which to be a purchaser. So I'm fascinated as to where the latest positive/complimentary/satisfied reviews have come from. I still trust Trust Pilot but I also feel sad on this occasion their Artificial Intelligence is mistakenly propping up a dead company such as Coffee Friend, at least in the UK, as opposed to Eastern Europe, which I think is from where they now come – and may or may not still be operating there (stop press, they have moved from deep sinking Britain into more slowly sinking Germany) I don't expect this – my review – to see the light of day – but at least if Trust Pilot read it they might might want to update their data accordingly. Who would want to Trust a Pilot that is a robot or computer with a fuse not working properly?!

I ordered a coffee machine which was faulty. I had to record a video of this, and drop it off for collection. Communication from the Coffee Friend was not great. I had to contact them asking for updates. Coffee Friend issued me a refund, but didn't tell me. Not the best experience and I won't be using them in the future. Having said that, they were polite in replying to my emails.

I had a problem with my coffee grinder and although I experienced some initial difficulty in obtaining updates from customer services the problem has since been satisfactorily resolved. Staff of the Fellow coffee machine's manufacturer and also the Coffee Friend retailer proved to be both friendly and helpful. The product itself has been a revelation and produces some fairly impressive results – for me at least. With such an effective product attracting a two rather than a one year guarantee combined with the fact of Coffee Friend proving to be a reputable company I can do no less than highly recommend both the product and company.

I ordered a kettle from this website without reading the reviews on here which was a mistake. Though the item came relatively quickly, as others have said, it has an EU plug, something that is nowhere in the description of the device or its specs.Whilst they did send a conversion plug, I’m not so sure a company that appears to being based in the UK should be doing that without making it very clear it is a foreign device. I have tried to contact them several times since with no joy but that been bombarded ever since with marketing emails. I actually looked up this company on the government website and a company called Coffee Friends with the same registered address as quoted on their website was actually dissolved in 2023. It now appears to trade under Amicum which is active in companies house but when you google them comes up as permanently closed!

Appalling. Received a faulty Krupps coffee machine five days ago. They have ignored my email so I tried calling but they never answer the phone line. I left two messages and they returned one of the calls but the advisor was difficult to understand and wasn't very helpful. He said they would send me an email to reply back to to sort out a return. He confirmed my email address but the email still hasn't arrived. I have called back four more times and had to leave messages, they have ignored these so I have opened a PayPal Case. I'm not impressed at all and am £264 out of pocket and have a brand new faulty machine. Would never recommend them.

I ordered what was advertised as the newest model of a kettle, but they sent me an older version instead. When I contacted them, it took weeks to respond, and now they’re demanding I pay £9.90 for return shipping, even though it was their mistake by not providing the right product description, titles, etc. Terrible customer service and completely untrustworthy—I’ve had to escalate the issue to PayPal. Avoid this company!