BOX SHIFTERS based in POLAND…NOT in the UK as they'd like you to think they are !! Order date:- 21/8/20 Order No:- 000420664/0081004 (before TCM have the audacity to say this isn't genuine. Rang 24/8/20…no answer; just answer phone with the usual BS scripted excuses….hint to TCM some of us aren't that guillable sunshine !! 27/8/20 false shipment info given…Kavosdraugas etc. etc. 27/8/20 Email received:- quote "they can't find the UPS parcel in wharehouse yada yada yada; say UPS have lost it !! We will send a NEW package out to you….meanwhile accept a bag of coffee (as a sweetner..in reality this is to keep you tied to contract if you AGREE)….with the words we'll get that out to you IF you agree to continue with your order" I e-mailed back and asked for a refund. I asked how they could get a bag of coffee to me on time/quickly but NOT my item ? I suggested my item was NEVER in stock in the 1st place. R**e replied said she would sort refund out straight away. 28/8/20 refunded…only good part of this. STRANGE how they can get a bag of coffee out to you in time but NOT YOUR ITEM that you really want/need…..wow you couldn't make this up. 4/9/20 i received a phone call (what no answer phone !!) asking me had i received my parcel yet… WHAT ????? does this company know their backside from their elbow ?? I'VE CANCELLED my order; you'd think they'd read/check their screen/database before ringing. Out of curiosity i asked if they still had this item in stock ? immediately she replied yes…how long to get to me…5-7 days was reply…why so long i asked…errr errr yada yada yada….oh dear here we go again. Are you in the UK ? i suggested that they may be in Poland to which she said yes they were and that's why it would take so long for an item to get to UK. No worries i replied i'll take my money elsewhere. Shame that company's have to LIE to get you to part with your money…the website/phone number may be in the UK (to comply with whatever our laws demand for a business) however THEY ARE NOT SHIPPING YOUR ITEM FROM THE UK !! …..THEY ARE SHIPPING IT FROM POLAND !! DON'T accept any free gifts/other as this is a con (as you have to agree verbally/e-mail/other) to keep you tied into a contract that gives them carte blanche to WAIT for stock and to deliver at THEIR leisure…don't be suckered in folks. Stay safe…stay savvy. ……………………………………………………………………… UPDATE following reply from TCM:- ……………………………………………………………………… WOW even their "replies" on here are scripted !! same same same….your not even original in your replies !! STOP TRYING to cover up…just be honest and up-front on your website and STATE THE TRUTH about your location AND that you ONLY source your STOCK FROM OUTSIDE of UK to MAXIMISE YOUR PROFITS !! ….YOU HAVE ZERO STOCK IN THE UK… The word is out on the coffee forums sunshine…only someone who is either desperate/not checked (yet) Trustpilot will buy from you !!

Quick efficient service and a quality product. If you want a good cup of coffee, there are few better machines.

Super service, very quick delivery! Happy with my new Coffee machine Stollar “the Oracle™ SES980” at very good price. 🙂

Arrived on time, great machine, easy to use. Great price!!

I was very happy with the service, Highly recommended. Great customer service. Happy returning customer

The product arrived on time and was exactly as described online. No fault found following delivery and working well. Satisfied with the purchase. Thanks

Been waiting for 10 working days and i still haven't received my order…. No información or updates!!

I would have given five stars but communication wasn’t great!, however the deal I got the free coffee I was offered and the general experience were good and I would recommend.

So I purchased a Melitta coffee machine in July 8th and received it about a week later. The company looked like it’s in Bournemouth but is infact in Europe making talking to them difficult as they keep European trading hours whatever they are. On setting up the machine for the first time it said system error 8 and I rang the helpline number on the machine which I believe is Melitta Poland or somewhere no answer, I left a message. No return call. Anyhow my fault because I was excited I kept turning on off on off and it came to life just thought maybe a software issue staring up. Then during the month multiple times it said brewing unit is missing. Reviews on you tube demonstrate how easy it is to remove but ours wouldn’t budge. My husband who is mechanically minded looked at it and could see it wasn’t aligned correctly and it could not be forced out. Spoke to Melitta and they gave us a technique to force a reset. This doesn’t always work. They also told us to rub a little olive oil here and there. On the 8th of august the system error 8 came up we rang Melitta who said “ aw no , this is a brewing unit issue and has to come back “ they said ring the coffee mate and tell them they said this. The machine was collected and we were unhappy as it is literally either just under a month old or exactly on it. Our first luxury coffee machine. The coffee mate people told us we did not need to oil the machine Melitta insist that is what they would advise. We were without the machine for over two weeks the engineer rang us upon us insisting as we were never having calls returned. The engineer was taking to us about another customers machine, inspiring. Then eventually advised he’d fixed the repair on the brewing unit and was sending it back, it had an alignment issue! The machine came back and was so dirty we were shocked not at all how we sent it back, it’s even came back with a foreign plug on! So I grabbed my tooth brush charger plugged it in after cleaning it and guess what “ brewing unit missing” which we have videos of and if anyone can tell me where to upload this evidence I will do. In the meantime I’ve had an email from the coffee mate with a “tutorial “ from the engineer of what to do if it happens again as he wants us to be taking the machine apart more than the guide book. We’ve contacted Melitta UK and a kind lady took up the case as we’ve had disgusting service unfortunately as Melitta Poland or wherever is a separate entity the best Melitta uk can do is collect it and have UK engineers repair it and we’ll be without the machine over two weeks. This means our brand new coffee machine has been out of our hands more than it’s been with us. Absolutely devastated I really don’t recommend purchasing from this company because all companies are great when things go well however the measure or a truly good company is what they do when things go wrong. At a loss financially, literally , and emotionally frustrated and at a loss. Don’t buy from these guys save yourself the heartache. Following on from reply below we have returned the machine to the coffee mate once again for the same fault and are once again without a machine. It’s been another week and no update. They’ve stated below they’ve done everything, well I’ve sent them video evidence of the exact same fault again. Its a brand new clearly faulted machine and we just want a refund. That would be everything but they’re side stepping that all the way. It’s a joke they’ve stated below they’ve done everything they’ve apologised for the state it was returned to us in the first time and surly the plug incident is the living end. Everything to make this whole experience miserable. I don’t want another machine I would like a refund.

Nearly ordered from them but discovered that distributions are coming in from the EU. You will get EU plugs, and about a week delivery time. Company is based in Latvia, despite the company registration in the UK. AO wouldn't match with them as they are not UK based. Quite deceiving. Bought from AO instead.

Great price, great service… coffee is good to.

Order went though online fine, after a few working days with no dispatch confirmation I emailed them. Was told their warehouse system was being updated and I had to wait, could have a notice on the website or something! Machine is fitted with a European plug, but the box had been opened and an adaptor included, which is something I guess but would have been nice to be informed upfront. Would use them again, but beware of unforeseen delays and eu plugs! Not given 4 stars because I didn’t think the service was “great”.

Our order took a week to arrive…not great, but not terrible. However when it did arrive the box had been opened (maybe a previous return) and it was fitted with a European plug, which isn't much use in the UK! I tried calling their customer service helpline but nobody answered. Not what you would call a wonderful experience!

Quick delivery, everything worked perfectly.

Great price great service … and wonderful coffee, thank you