I am utterly disappointed to say the least. After waiting a long while not their suppliers fault it arrived in such a state. The packaging was almost like cling film. Website is also very misleading as I thought I was buying from a U.K. seller. U.K. telephone number etc. Packaging was utterly ruined and I darent even plug in the machine. Not that it would be of any use with the massively huge coversion plug provided. (That wasn’t called out in the listing was it?!!!!) If the state of the packaging is anything to go by what person in their right mind would accept this? In their email they say if arrived in an unsuitable way then do not accept. There was no time to not accept as the delivery driver (not UPS as instructed) just left the crumpled package on the doorstep and was already in his van when my husband went to get the parcel. I’ve contacted them separately to return the item. I would not recommend!!!

A last minute birthday gift with a coffee theme and these folks did not let me down! Great item and a great deal – thank you!

As others have written, although the website is ".co.uk" the Nespresso machine I bought came from Poland. The downside with this is that it had a non-UK plug – but was supplied with a rather bulky conversion plug. Fortunately I was OK with cutting off the EU plug and fitting a UK one – much neater & far less bulky but I’ve probably voided the warranty. Anyway, the machine arrived on time & was cheaper than anywhere else. So if you are ok with the above “plug” issue, then you’ve had a good deal – though it may be interesting to know what happens regarding warranty issues….

Took 4 weeks to arrive and UPS changed the advised delivery date 4 times. Feel somewhat misled by this company's website. They have a UK address and phone number so you assume it's a UK company. It was only after ordering that I was advised the machine was coming from Poland. I would not have purchased it had that been clear. To add insult to injury, the machine duly arrived with no English paperwork and with a non UK plug attached! They did enclose a huge adaptor to make it usable as a UK item but the plug is now so big I cant use it where I intended. Overall, I feel cheated and very disappointed. The Nespresso machine itself works fine but I am just feeling let down by the overall purchase. Yes they were cheaper but the above issues do not outweigh that. Should have purchased from a known UK high street supplier and paid only about £20 more.

Great product and good customer service – many thanks!

It was just the UPS delivery that was a bit confusing. I understand that there were delays due the machine coming from Poland. No problem. We got several messages from UPS rearranging delivery dates. We were just lucky that someone was in on the actual day it was delivered as we had message that same day saying the date had changed to the next day. But it actually arrived on the first date! Machine fine and working well, thank you

Really amazing service, great shipping and most importantly good communication when some difficulty came with the order. As a overall experience it was really good.

Excellent service as always

Very good bean to cup coffee maker, used extensively with no issues at all. Seller very responsive to a minor query, highly recommended.

Massively happy with my Wilfa Svart! These are fairly hard to source in the UK without paying ridiculous prices so I'm stoked with this purchase. I ordered on 4 Jan and it was delivered yesterday – 27 Jan. Big thanks to Coffee Friend for an excellent buying experience – even with Brexit etc, customer service was excellent, I highly recommend this company!

Coffee Friend delivered great customer service. In the current times and with Brexit just being announced there were a number of factors that delayed my delivery. But Coffee Friend did everything they could to keep me informed of progress and ensure that my order got to me as quick as possible.

Still haven't received it. Ordered this is December

I haven't received my products i wish to have a refund

Slight delay in delivery of my Moccamaster due to Brexit issues but I received excellent e-mail updates and the package was delivered in good order a few days later. In the circumstances a good outcome.

Ordered the product, paid for the product, waited 3 weeks for the product but still not received the product. Not really what I signed up for but glad you asked me for a review. ** Your response, by the way, tells me nothing. I may have been contacted personally, but only for you to tell me that you can't confirm when I will receive the item. Not a huge amount of use I'm afraid.