I ordered several water bottles on 25th May. Now it’s 4th June, and the order still shows as “processing”. No confirmation email, no updates. £3.99 for shipping and they can’t even be bothered to ship the order after taking payment and sitting on it for a week and a half. Totally unacceptable.

I made my purchase in December & I’ve only just been asked to submit a review! The delivery took a really long time & I had to chase it up because I wanted it for Christmas. The fig panettone was the best one I’ve ever tasted. I will be ordering again but much earlier!

The Moka coffee pot is excellent. I bought 1 for each of my children in red and they were delighted with them. The company kept me informed at all stages of the ordering process, even when there was a delay of just a few days. I will certainly use Coffee Friend again.

I purchased an expensive coffee machine that failed within months. After weeks of waiting, Coffee Friend initially told me it had been repaired—only to later admit it hadn’t. Meanwhile, they ignored multiple requests for a refund and only agreed after I issued a formal letter before action. They also insisted on a 15% deduction from the refund amount despite the delays, stress, and poor handling on their side. I accepted only to move on. Communication throughout was evasive and inconsistent, and the process dragged on far longer than acceptable. I would not recommend this company to anyone. Buy from a retailer with real customer support and proper warranty standards in the UK.

Saw the product through a Google Shopping Ad, only to find out it was ever actually in stock . They cancelled my order the next day.. They said my money back in 5-8 days but its been two week and till nothing

Really good coffee, easily ordered and delivered on time.

Took ages to ship, bad communication. I wouldn’t order from them again.

We ordered a delonghi coffee machine last month and the delivery process was great. After a week we realised there was an issue with the steam wand attachment and so spoke with Simon. He was absolutely fantastic and arranged for the current machine to be returned and within a couple of days of being sent the replacement is on its way. It's frustrating that a machine that cost so much had a fault but things happen and the way it was resolved was exact what you would hope for. A great company and Simon is worth the five stars alone for his help. Dan

I’ve ordered a few times from this establishment and they have been honest with delivery times and product quality. Keep it up 👍

The flow rate from the machine I bought was very slow. Slower than my current machine which I was replacing. They were the same model. The company refused to accept the return…I ended up getting rid of the machine in the end.

I placed a 190eur order and received a defective product (differs from the photos on their website). I submitted clear photos of the defect. They refused to create the return label even after several timely requests. They just tried to haggle and offer me a discount. After pointing out their legal obligations, they acknowledge them, but let me know that they find their internal preferences more important. I have never experienced this with another webshop and will certainly not purchase from them again.

This was a gift for my Grandson who is absolutely delighted with it!

Good price, nice extras. Long wait for delivery though.

Worst, most infuriating experience. I arranged a standard maintenance to get my Lelit espresso machine serviced. This is usually done yearly. The service costs £170 and £70 for the collection and delivery, so £240 total. The red flags started early: it took them 1 week on average to reply to my emails to simply book the collection. The collection was a disaster: they gave me a date when a driver would come to pick it up, so I ensured that I would be home that day (which required rearranging several work meetings as I do not usually work from home). On the day of the collection, I received a text and noticed they had entered the wrong address (about 20 minutes south of where I live, in London). I called them and they said it was a mistake, and they had no way of getting the driver to make the collection that day anymore, and it would have to be some other day (I never understood why since it's a quick drive from where they expected to do the collection, and their collection window was the entire day, they don't give you a narrow time window). Since I couldn't just reschedule my work meetings to stay at home the next day, they proposed that I leave it at a post office for collection (why not propose this earlier on?!). They sent me a list of 7 post offices, I went to them one by one, and the first 4 of them told me they didn't take large parcels. Eventually, I found one that did accept it, hallelujah. It has been 5 weeks since, and I still have not received my coffee machine back. This is despite the fact that I was told that the servicing takes 1 week. They don't send any updates whatsoever – what sort of company does not give an update on a service that is delayed by at least 500%? I asked two weeks ago and they replied that they are waiting for a few spare parts and they would get back to me whenever they had updates – two weeks later, still no inbound updates. It is clear that I will never again send a machine there. Unfortunately, they are the only company in the UK that officially services Lelit machines. Next time, I will have to use the on-paper much more cumbersome option of sending it to some EU country, but given the experience, that will be much smoother than sending it to Coffee Friend. All in all, expensive, terribly slow, made me waste a ton of time and caused confusion and frustration. I highly recommend anyone to find an alternative…

Arrived on time good price