Got a grinder at a good discount (look for coupons). It didn't come with the UK plug adapter it should have, but I contacted support and they said I could either get one delivered or they'd pay me back if I got one from Amazon which I did. So a mistake was made, but they made it right. So a good experience overall.

Misleading company – this it NOT based in the UK!!!!!!!!!!!!!! Products came relatively quick and luckily in good order (kettle with a continental plug + adapter – thanks for that). Kettle was only wrapped in clingfilm :-(, but luckily the box was made of good quality cardboard. Would I use this company again? NO – for the simply reason that they mislead people that they're based in the UK when not and if things had gone wrong with the kettle, we had no way to reclaim money or have it swapped for a working one.

Fast and excellent service The best 💯

350.55b works v.weeel ,makes coffee and tastes so well as well.Thanks

Staff were helpful and easily contactable. Product arrived exactly as advertised and so far I'm very happy with it

After looking around for some time trying to find good prices, Coffee friend came up and they are reasonable and have a great customer service team. They will be my main contact from now on for my coffee products

Placed my order, it was accepted, and my card was charged. Then for some reason, after they had my money, they decided my card was a security risk – but never explained why. They cancelled my order and refunded my money but forgot to tell me. There I was 2 weeks later chasing them for the shipping information when they decided to tell me they had a trust problem which I had no chance to work. Their suggestion – try another card and see if it works…. I called another company and placed my order – now I’m enjoying my coffee.

When we received the Nespresso "Pixie Titan" it had a European plug without an adapter being supplied . No advice was provide when ordering of this standard . We had to replace the plug socket to match the UK/Irish standard .

Fully recommended service item I ordered came as described top class working fine thanks a lot!!

Fast deliveri and kofe citiz fantastic. Thanks

Excellent service as always

the service was excellent and always a prompt answer. the only reason for 4 star and not 5 star was delivery is very slow.

Even I refunded the coffee machine broken, but good customer service.

Fast reliable company

I live in Canada, but my friend lives in the UK. I wanted to send her a new kettle. Coffeefriend was easy to use. It gave a clear and accurate description of the item, including the very important fact that it came with a UK plug. The price seemed reasonable considering that I was not charged for shipping. The site accepted my credit card with no problem. The item arrived in a timely manner, and my friend is very happy with her new kettle.