excellent coffee excellent price excellent service

I purchased a Bosch built in, bean to cup machine back in 2019 from coffee friend and had enjoyed using it daily for 18 months until it developed a fault. This was reported to Bosch service (not coffee friend) and repairs were carried out under warranty. After several months of visits and new parts the machine was still not operating correctly and was finally replaced. I contacted Coffe Friend to see if they would accept a credit from Bosch to replace the machine for a new one and they were very amenable. Coffee friend was extremely helpful with this and gave excellent customer service. They organised collection of the old machine and gave great instruction on how to package and return it to them safely. The new machine arrived as promised within a week. I would not hesitate to recommend them to anyone wishing to purchase anything coffee related. Both value for money and customer service is outstanding. You are definitely made to feel like a valued customer which is unfortunately not common with other companies nowadays. I am 100% satisfied with all dealings I have had. Thank you Coffe Friend.

Good service and prices

Excellent service, my coffee machine arrived on time for my birthday! I would recommend Coffeefriend!

Very good service, i bought the handpresso carring case and some coffee pods, nice product and good price. Items arrived sooner than the scheduled time.

Coffee machine arrived promptly and safely.

Very reliable , honest , and excellent company and deserves respect . I made a purchase for the amount of 1449 pounds and then canceled the purchase after an hour via an email and within a few days the full amount was returned to my account. I made another purchase with the same amount for a coffee machine and it was shipped to Saudi Arabia in excellent condition within a short period with the value of VAT returned to my account because Saudi Arabia takes VAT on purchases from abroad, so they were the reason for not calculating the tax twice They also asked me to inspect the shipment before receiving it, and in the event that I found damage in it, they told me to reject the shipment and send them directly by mail in order to send me the new replacement Thank you Your lover from Saudi Arabia Wajdi

I’m very happy with the product. they are very friendly and good service thank you

The service I received from Coffeefriend was excellent, and they were able to supply me with a new coffee machine which was out of stock on the high street. Highly recommended.

Got a bill from fedex for import duty 3 months after delivery, a refund was sorted very quickly and efficiently by coffeefriend, who also apologised as it should have been dealt with at the time of shipping. Which was more than can be said for fedex who were an absolute nightmare to deal with.

Excellent customer service from Rose and the gang, very satisfied customer. Highly recommended.

This is the first time we have used this company but it won't be the last as everything worked as promised. Considering the coffee machine came from Poland the delivery time was exceptionally short. We were surprised to find the machine was fitted with a two pin continental plug bur the plug adapter supplied was extremely good and stable. We were very happy with the price of this machine compared with other suppliers. Well done all around.

Great service. Received my order well before estimated ETA

I find it hard to leave out offensive words, I have never had such a bad, poor, feeble company to deal with. you should be ashamed. when someone buys a product and try`s to return a day later because of any reason, it should be the simplest of things, but you have made it a major problem for me, and now can`t even have the curtesy to refund the full amount. I wish your company all the worst and I am about to give you a write up on Facebook, and every chance I have I will disgrace your name. it has been a nightmare doing business with you.

Product ordered and after nearly 4 weeks of waiting, I got told it got lost in transit and there is no replacement available. What was offered “like for like” sadly was nothing like the one I ordered 😔