Generally, product is okay and customer service is good. However, I've had to sent my machine to be repaired (shortly after the purchase). Now, it's been almost 6 weeks and machine still didn't come back to me. Absolutely pointless warranty, since I cannot use the machine I bought. I understand that repairing (replacing a water sensor) and shipping is time consuming, but that's too long. I am disappointed.

Customer service is absolutely to terrible. £500 delonghi machine just will not produce a decent coffee after a month of trying I'm selling on eBay for £200. They refused to take machine back and only offered an engineer to help. Not the level of service I'm used to with Nespresso for my home machine. Disappointed!!!

Delivered well before the expected date

Great service and price. I'm very happy with my new grinder, and the whole experience I had with coffeefriend's customer service.

The Wilfa Svart coffee grinder was delivered earlier than predicted. it was well packaged and was accompanied by an adapter intended for the eu 2 pin plug. Unfortunately the adapter was for a different larger plug. Fortunately I had an appropriate adapter which fitted, hence the 4 stars. The machine works well and I am satisfied with the purchase so far. I have noted that other purchasers have had problems with one of the relays on the motherboard going defective, which causes the motor to cut out after a few seconds of operation. At the time of writing I have not encountered this problem.

Great service from CoffeeFriend. The coffee machine I originally ordered was out of stock. But I was contacted by customer services, offered alternatives then after selecting one they adjusted my order and shipped it out promptly. The new choice was a lower price so I received a refund for the difference really quickly. All very easy and hassle free and excellent communication.

great company!

Couldn't find the machine I wanted anywhere on the usual sites, John Lewis, Argos etc but here it was & cheaper than anywhere else. Other stores listed it as sold out. I was a bit dubious about ordering from a company in Lithuania but my machine is here exactly as ordered in about 3 weeks

I bought a very expensive coffee machine from these guys and I was super worried about what if something went wrong. Well that day came and it went from bad to worse. Woke up one morning and steam started exploding from the top of the machine, leaving me in a daze. I quickly emailed coffee friend support and within a day they organised for my machine to be picked up (free of charge) and sent to be repaired. Unfortunately my package was lost in transit which was going to take months to resolve. Any true coffee addict knows this was as good as the death penalty. What did coffee friend do? Send out a brand new machine even though it wasn’t their fault my old machine was lost. I really couldn’t recommend these guys enough!!!

Used coffeefriend despite the bad reviews….and it was fine. Bought a Wilfa grinder as price c.30% cheaper than elsewhere. It took a while as shipped from Poland but order process set expectations at 2-3 weeks. It took about a week and parcel journey easily tracked through Shop app.

Easy to navigate site with competitive pricing. Customer services quick to respond when emailed. First delivery was delayed due to box damaged in transit, so had to wait for replacement hence not being able to give 5 stars on this occasion

Quick and thorough transaction. Very pleased.

Arrived very quickly as described!

It took ages to arrive and when it finally did the packaging was filthy. Just wrapped in a thin layer of plastic with no protection whatsoever . The original box was very damaged.

A great website, and professional and efficient fed back when asked questions.