Quick excellent service no negative issues

Maybe a good start would be to deliver what I ordered, it has not arrived. ☹️

Perfect thanks!

Excellent service from coffee friend sales team, shame they let were let down by the delivery of the machine. Stated that delivery would be 3 to 5 days. Only to be delivered the very next day by Parcleforce who left it outside on the side of the house with no information posted though the letter box to inform me of the delivery and no delivery information sent from coffee friend either.Just as well I live in a safe area. FYI the tracking number was not recognised.

Was .looking for blue cups to go in my new blue kitchen . Ordering and paying was easy . Kept informed about delivery Was so pleased with purchase.

Easy to order. Kept me informed, was able to change order. Sent refund quickly.

I tried to return a Stanley insulated drink bottle and was advised that they charge £9.90 for simply returning it. I do not believe this is legal under UK law. Please be aware of this before handing over your money

delivery took ages, your email updates were poor as they lacked any specific detail. You took my money in 3 working days but took over 2 weeks to deliver the product.

Excellent service at a great price.

Great machine but lacked a UK plug. The converter was ugly

I placed an order for a kettle and toaster on the 15th of May 2025. As of writing this, 13th July 2025 they still have not arrived and my emails always come back saying “ The products are currently on their way to our local warehouse”. I’m open minded to longer wait times for using smaller brands but I think this is a ridiculous wait time and I should have been told about the wait time before they accepted my order and took my money. I have emailed again today to ask for an updated. Feeling concerned reading others comments here that it will be difficult to get a refund if the products don’t show. I want to receive my order and enjoy the products.

Thank you! I was concerned my Meile CM7300 of 8 years vintage was broken. Ordered and fitted a new Brew Unit for a very good price and it is as good as new. Clearly the original brew unit was finished. Excellent, I'm very happy!

I would recommend you DO NOT use this company for the purchase of coffee machines. I saw a good priced, even though expensive, coffee machine and ordered online. After Coffee Friend had received my payment I received an email informing me Royal Mail nor any other courier could deliver to my address, they asked could I give them an alternative address otherwise they will cancel my order, my reply was understandably no! I spoke to the manager who then informed me if I did not agree my order would be cancelled, which it was. I am still awaiting refund. I live in a West Midlands Town!!! I would suggest avoiding this company until such time as they have a customer service overhaul!!

I ordered two replacements parts for a Moccamaster coffee machine. Weeks passed. Eventually I started making enquiries about where my order was – enquiries by email or web chat only, no telephone number available. First I was told that Item 1 was ready to dispatch, but Item 2 had not arrived in their warehouse, but they could dispatch Item 1 and refund me for Item 2. I said yes please. Then (on me contacting them again 4 days later) they confirmed that Item 1 would be dispatched the next day. Fantastic. But a week passed, every day expecting a delivery, and nothing came. I emailed again. Then they said that they couldn't dispatch Item 1 because it had arrived damaged, but that Item 2 had arrived, so they could dispatch that. It was too late – expecting a refund for Item 2, I had already sourced another one from elsewhere. I asked for a phone number to speak to a manager, but this was ignored. I understand that the business models of some online retailers involve not holding stock but ordering it in when a customer order is received. That model is fine in principle, but it means you have to communicate well. You can't have customers placing orders and then waiting for over a month with total radio silence. I have now received a refund and have bought both items from elsewhere.

Super little espresso machine at best price with rapid delivery by Royal Mail. Takes up little space on countertop and looks good. The Delonghi Dedica Arte heats up almost instantly and delivers great espressos with an excellent crema and mouth feel. Tip – for frothing milk the steam wand pulls out a little for better positioning. Watched video on how to get a good frothed milk. I use barista oat milk and it took a few practices to get the knack! Whilst not a high end machine with all that entails it does the job of quickly making a nice hot authentic espresso. Satisfying to use. Happy with all aspects of this purchase thank you!