Not quite full stars as I wasn’t informed I’d be supplied with a EU plug and no conversion or UK plug until I complained! Also separate bag of coffee I ordered had to be returned but that was down to the courier company used having subjected it to damage prior to arrival. The company gave me compensation for the plug and supplied a conversion plug for the uk lot be fair though.

*Update* – Coffee Friend have contacted me and apolagised for the issues I've experienced and made it up to me. Their customer service is fantastic, It's Hermes who are damaging their reputation. ———————————- Ordered coffee machine on 10th of Jan. Next day received an email saying it has been shipped and will be delivered be Hermes… oh and the email mentioned that it's not even in UK, it's somewhere in europe so it may take a few weeks to arrive. If I would have known that it is shipped from Europe via useless Hermes I would have bought it elsewhere. Anyway 12 days latter I'm writting this review, and my parcel is out for delivery and due to be delivered between 10:30 – 12:30 yesterday. Hermes app says "don't worry, we will deliver on time".

Coffee machine was in good condition when it arrived. I received it a little bit late, and it wasn't the original color I ordered because apparently the black one wasn't available at that time but Coffeefriend made it up to me by sending some freebies.

Perfect ! I will recommend!

Really great service. Was late arriving over xmas but really happy nevertheless

Everything we expected easy to set up and go!

Very good service from start to finish.

I am very happy with the purchase of the Coffee machine Siemens q6 plus 700, the package arrived quickly, I recommend it coffefreind.co.uk

Seriously would not recommend this company. Sold me coffee that was already opened and claimed it was meant to be like that, had to kick up a huge fuss to get them to admit it's not. Then the grinder and other coffee didn't arrive till well after the deadline, with them promising a refund but not doing it. Thought I was supporting a local company to avoid the delays with shipping from abroad and turns out its all from abroad. The Coffee grinder was also 50 pounds more from then than the brand it's from. If I have known it was coming from abroad anyway and therefore gonna be late, I might as well have used the own brand shipping abroad too. Oh and I unsubscribed from their spamming of emails and still get them. Would not use and will tell any coffee drinker not to use

Lovely smooth coffee . Enjoying the sample pack to see what is my favourite

Thanks for shipping the order, it’s such a shame that I STILL have NOT received it. Imagine my delightful hangover on New Year’s Day and not being able to have a nice coffee to help cure it, or getting up this morning needing a coffee to help wake me up and still having to settle for an instant one. My contract is with you, not the delivery company, you are responsible for delivering my coffee, it’s now been over a month. Please send me a refund post haste so that I can go to Starbucks and buy a much needed coffee to help wake me up and get me in a better mood.

Sold me summat you didn't have in stock & didn't make any effort to get me what I needed.

From ordering to delivery no problems at all.

no body is perfect

Happy with a serwis. Good price for my coffee machine. Thank you