Very helpful throughout my purchase great communications. I am enjoying my new coffee machine

I ordered a coffee machine which was faulty, contacted coffee friend. They arranged for pick up and sent a replacement straight away. Replied to emails straight away, no problems, great service.

Although it says on the website 3 days, then reading further 5-10 days to get your order… I'm 9 days in & have only received 1 email to tell me, Hurray we have your order!!! When emailing the company, they get back to you relatively quickly, but can't give you any information, other than it should be with you by the end of the week (tomorrow?!) Or beginning of next week. So you're looking at a 2 week + wait… Wish I'd just gone to J Lewis or Curry's & could of had my coffee machine 2 weeks back 😔

Bought a Delonghi dedica coffee machine. Just be aware that it won't work with fine ground coffee which just clogs. Have to use coarse ground coffee. No warning beforehand! Good price for machine.

Good product, quick delivery, no complaints.

Fast delivery, great tase 😉

I give 4 because the waiting time was very long 4 weeks for the coffee machine, but the contact with the seller was very good and I recommend it anyway

Excellent machine and delivered well on time.

1 month to receive our coffee machine and poor communication.

The Phillips Coffee machine was delivered very quickly, complete with UK adapter plug and is working well. All in all an excellent service from coffee friend that I would happily recommend

Great experience with customer service. I genuinely appreciated service provided to me by Rose and the generous 250g coffee gifts.

I received my ordered coffe machine, and coffee beans after almost a month from the date I paid for. Contacted twice with customer help to find out where is my order. Unfortunatelly, they are not very fast in respond too. And both times the respond was it should be soon with me. They claimed Hermes keept my order for quite long before scan it that was why I can't see my tracking number in progress. It was very frustrating experience. That is why I give 3 stars only. Would be better if company supply custmers in tracking from Europe and we can see the progres straight away. Not only from the moment it is scanned in UK. Coffe machine is working properly and I'm happy to use. Would not buy again just for the reason of delay.

The kettle is great but the only issue is the ‘Euro’ plug which although you have sent an adaptor has made it very unsightly. If I had known it would be delivered this way I would not have bought it.

Didn't make it clear the purchase was coming form overseas. Waited over three weeks for delivery, I would have purchased elsewhere had I known beforehand.

Perfect coffee machine..money well spent..