Excellent to deal with. Great communication and friendly efficient service.

Good people to do business with. Good communications, good service, very professional

Brilliant service. Everything exactly as promised .

Website is easy to navigate and order come fairly quickly. Packaging of the filters been damaged and open before but I think with no damage to the filter.

horrible delivery time

I received the coffee machine in good time but I realised that this machine was mainly working with grind coffee and although you can use coffee capsules but it's not an easy way option. Coffee Friends arranged a carrier to pic the machine up I was asked to email a photo of the package and then the receipt of the carrier collection and pay £10 charges. All in all was quick but a little complicated.

So tracking weren't working. Coffee friend then after about 4 weeks confirmed it had been lost in transit and asked if I'd like another (plus 3 week wait) or refund. I chose the refund to go to a local physical shop as I'd waited long enough. They were polite and issued the refund promptly. A week or 2 later the machine arrives. Packaging all water damaged, instructions ruined as the descaling fluid has leaked inside the package. They contacted me back and asked me to pay again now I've received it a month later. I paid as the machine appeared operational. They promised to ship fresh descaler to me, and informed me there's a warranty if the leak caused any long term damage. (Raising right!) Either way I paid (again) immediately. Once they had payment they never bothered to follow up on their promise to send replacement descaler or check if everything was working ok. Just repeated spam emails and multiple requests for feedback. Hence this review. *Update* company have worked hard to correct the issues. They may want to look at their supplier as that was the root cause. Changed from 1 to 3. The machine is great and the price was very reasonable. I want smaller companies to do well. I just wish they'd got it right at the beginning instead of being reactive to negative reviews. Then I could recommend them with ease. I'd say they are reputable and worth a punt if you're in no rush. Thank you for reaching out and correcting issues.

Hated the buying experience. Never delivered, complained was told it was still arriving. Asked for cancellation and full refund, still told it will arrive. Informed them that ive gone to the credit card company as well as Paypal, thats when they woke up and provided a refund Scammers!!!!

Except waiting time all went very well. I’m super happy with help from coffee friend and my new Lelit Bianca. Highly recommend coffee friend. Thanks

Great machine, delivered as promised, well done

Hot chocolate / coffee machine bought as a gift. Delivery and notifications received were excellent. Receipient of gift was delighted and has since said the hot chocolate is delicious and has used various mixes including example hotel chocolate.

Ordered the wrong size cups, refund process was relatively easy. My only complaint was they make you use their postage service which is quite expensive, I'd of rather paid for my own cheaper service to get more of my refund.

Delicious coffee, very fast delivery, I recommend it 🙂

Prompt delivery and great customer service when I needed to return the product.

Took a while to get delivered but worth waiting for. Love this coffee machine !