An item was not in stock and was not shown, they contacted me to replace it, but didn't do it, so I had to call again. Customer service incredible friendly

I have to admit I wasn’t too impressed with the service I received. I heard nothing for over a week until I made contact. Then over two weeks after the order I was informed the item was out on stock. Thus, I had to wait even longer for my order. However, I was given some free coffee as an apology, which was a nice touch.

Fabulous service and really pleased with coffee machine

Quick delivery, product as described, recipient delighted, nothing more to say.

Great coffee. Great service. Great value.

Best price on all internet and shops too Would buy again from them

Beautiful cup and saucers that superseded my expectations.

Excellent coffee beans from a friendly and efficient supplier. Recommended.

I never got my delivery

Ordered a few small bags of coffee on the 14th of June.. 12 days later and I've only just got an email to say payment has been confirmed?! You'd think I'd mailed them a check or something! I wouldn't mind if it'd been free delivery, but I paid almost £5 for this. Here's hoping it's dispatched and arrives soon.. doubt I'll order again.

There were no problems and the service was excellent.

BEWARE. Poor communication and took a long time for item to arrive. Card details were hacked off this purchase also – site is not secure, beware. Item imported from Europe – has a 2 pin plug and supplied with a 3 pin adapter; Making the plug very chunky and unsightly. I kept item anyway as couldn’t be bothered with return process and had no faith in supplier.

Great shop, providing fantastic coffee machines and coffee beans

Had an issue with a coffee machine (DeLongi). 2 scoop insert would not take 2 scoops, logically I thought the best course of action would be to supply a new insert to see if that solved the problem. Unfortunately the company was stuck in a policy loop of requiring a video, even though they knew the problem exactly, as they themselves described the issue of over fill being what stopped the handle and insert from securing in the machine. Ultimately they offered to send a new insert and stated it was sent special delivery (this was about 2 weeks ago!) and nothing has arrived. Rubbish service, avoid!

Ordered a coffee machine which says on the site 1-3 working days it's been a week and haven't even got a tracking number yet, customer service phone number says closed everyday I call and havent responded to emails or messages for 4 days. Terrible customer service and looking at the replies here they are empty copy and pastes too..