Missing item The coffee press from my order was missing in the parcel on delivery. I emailed Coffee Friend and had a prompt reply. Melanie was very helpful and another coffee press was sent which arrived safely.

Daniel from Coffee Friend provided prompt answers to my many questions, made an online purchase feel more like being in store. For a big purchase of a new bean to cup machine I wanted to really investigation what would be best for us. He explained the difference between my shortlisted models without any pressure either added a free bag of beans to my order. I really positive experience from a company I'd not heard of before. Great choice, great service, good prices. Can't wait to get brewing now! I'll be back to order more beans very soon.

Fast efficient service very polite and excellent price

Daniel is very helpful. He replied my email within a day. He is a good communicator, he explained the difficulty they face, like to delay of courier. He offered the best he can to help me in my situation.

Very good website with easy buying process. The coffee machine that we purchased was dispatched and delivered very promptly. So far the machine has been found to be of excellent quality.

Lovely coffee cups in great colours. Have got the right 'mouth feel' when drinking from them. Delivered on time and well packaged to ensure no breakages en route.

Kept me updated about delivery of items

Spent a long time, and I mean a long time, finding the perfect coffee machine. Coffee Friend had the one, cheaper thanh anywhere else online and were incredibly helpful answering my questions! Highly recommended!

Very happy with my purchase, came well packed with free 1kg bag of coffee beans. Much cheaper than in UK, 2 weeks wait but definitely worth it.

Do not buy from this company. They take your money when they know for sure they do not have the items in stock. I waited two weeks before I had to contact them to find out where my order was, no emails from them regarding dispatch. Finally they say they will refund me but it may take 2 weeks!! Absolutely disgusting customer service.

Very good communication, help full +++

Shipped quickly, no problems.

Delivered as requested, all fine.

So this is now an edit of whats happened. Original order placed on 2/10/22 – first order arrives and it is not what I have ordered, in fact a significant step down in model. So this goes back, but not before the CS team ask for varying degrees of ridiculous photos, including the bottom of the unit. Takes a while for a courier to collect, but they won't dispatch another one until this has been collected. Not sure why – it is their error. Eventually, get sent out another unit. Same thing happens. Same process, but agreed to send out a replacement unit so as not to hold up the process. Was told that there was an error with the barcode, despite saying on the box what the unit is. Basic checks such as looking would have prevented the unit being dispatched wrong…. SO then 3rd unit arrives from a different warehouse and guess what it's been damaged. To which the company say that it must have got damaged in transit. I'm not sure how they got to this conclusion as the packaging is protective and where the damage was, the unit would have had other damage. When the undamaged one arrived it's very clear now that the box had been tampered with and the unit had clearly been taken out at some point – can only confirm that with having received an undamaged product. Offered a 10% discount to keep and when I said no, all that was said was 'sorry we couldn't reach an acceptable compromise'. If that's the case try harder. The 4th unit arrived on 25/11/22 – remember that original order date was 02/10/22 – nearly 9 weeks. There wasn't really any sort of offer of goodwill, apart from when I asked for it., which was a free KG of coffee. Oh and only if I agreed to edit this review, which I have done. Overall, I've made something like maybe 10 phone calls and had nearly 40 emails. If it hadn't of been for the price there is not a chance I would have stuck with these guys

Cheapest online price. Quick & efficient delivery.