Round 1 – excellent recommendation, fast delivery, competitive pricing, great quality. Coffee bean grinder delivered with a smile. About 11 months later it developed an obscure electrical fault. Not their fault, but they sold it. Round 2 – immediate assessment by video, rapid agreement to replace, solid suggestions for new models, superb speed of solution. It isn't that they just beat store prices, but they beat the best of store service as well

Customer service is the cornerstone of a company ethos. My experience in returning fellow joey mugs (2) was first class. Spoken and written all we’re concerned with what suited me ….the customer. The result is I will endeavour to buy my coffee related needs from my coffee friend.

Bought Flair Pro & Coffee beans. Great customer service. Replied and followed up on things instantly. Courier used, is a bit slow though.

Overall a great service. Just disappointed it’s not an English machine and it seems to have come from Germany even had foreign plug with uk adapter just seems dodgy

ordered goods arrived promptly

Brought a bean to cup Saeco coffee machine for my husbands 50th. The touch screen stopped working after 8 months and Coffee Friends Customer Service didn’t seem to want to know. Told to call Philips who told us to contact their engineers. Turns out the coffee machine was manufactured for the European Market and not the UK so the engineers had not seen this machine before and didn’t have any spare parts. They had to wait for Saeco to send them mapping so that they could order the correct parts. We’ve been six weeks without the machine and been told the parts will not arrive with the engineers till December. Two weeks ago Coffee Friend said they would contact the engineers when I complained but they still have not made the call. Very disappointed and would not recommend Coffee Friend.

Item purchased: Gaggia coffee machine The price was very good I got no email confirmation of the order (I checked my spam folder) and under "My Account" it was just listed as "Processing". However, an email to the support address was answered the same day confirming that the order was proceeding OK. The machine was delivered within the timescale stated when I placed the order. As stated on the website, the item was delivered with a EU plug and a UK adapter. If that's a problem, cables with a UK plug are less than £10 on Amazon; search "UK Mains 3 Pin Plug to IEC C13 Right Angled Power Cable"

Shopping for the first semi-professional coffee machine is a pain. Simple things like the right pressure set up on your coffee machine should be a standard and dealers should set it up before shipping and not talk about the coffee grinder setting only as the only one solution to brew the best espresso if the machine comes with too high pressure on the beginning. I had contact with Bella barista UK and customer service was more helpful and honest. The only reason I bought the machine from coffee friends was stock availability at Bella barista UK. Setting up a new machine was a painful journey and required extra expenses, about which nobody talks about. The coffee friends website is a joy to use and you can find there a lot of deals. Customer service is focused on the selling process rather than the customer the best experience. If you want to save money and get a machine cheaper than in other places, Coffee friends is the way but before you decide to purchase, make some good research so you can avoid frustration.

Wrong item delivered – felt like Coffee friend were defensive rather than trying to give good customer service by making things right. I received a grinder nearly £200 cheaper than the one I ordered. This was obviously a mistake on Coffee Friends part and not the reason why I am giving 1 star. I’d already patiently waited 12 working days for delivery and when I contacted them there was no “what can we do to fix this” but more of a “too bad, this is normal for us”. Each email I received seemed super prescriptive in ways that if the item was not packaged perfectly for its return or if certain hoops were not jumped through they would not refund etc. The most anecdotal thing was that they demanded a VAT invoice was photographed and sent to them. I emailed them and said I had no VAT invoice as it was not in the box when delivered, they replied saying “oh” that is because we don’t send them out with packages but we could send me one if you need it” – I only needed it because they requested the photo of it. I ended up getting a full refund and buying a grinder elsewhere and I am glad I did as I found this company very tiring to deal with and would not use them again for anything.

verything this time the product arrived damaged, thank you.

Stunning range of loveramics coffee cups. So pleased I ordered twice! Excellent customer service communications. Highly recommend.

I order a lot of coffee from this company and it’s Very quick delivery and very good quality of coffee. Definitely recommend them.

Great Price (cheapest by a good margin), delivered on time and as expected (Gaggia classic pro). Only minor negative is that there was no confirmation of shipping/ delivery date, no big deal as the shipping company alerted me directly. Edit: Below is correct, google filtered the alert to spam.

customer service at best , good options for various origins coffees too

Great customer service, well priced product. Good delivery time