WARNING My experience was very bad I bought a Bizzera Aria an expensive expresso machine from Coffee Friend who turned out to be based in Lithuania according to my many contacts with them The BIZZERA broke down after a few months and I arranged to return under warranty. I was then sent full strict instructions on how to package for its return to them with pics to be followed by pics from me showing I had complied with Coffee Friend strict return rules. Then they arranged a pick up I waited in all day the carrier didn’t appear lots of phone calls and messages they finally appeared a few days later. Then after many weeks requesting my machine nothing appeared. Eventually I threatened to visit their repair centre in Stockport UK and demand my machine back My Expresso machine appeared about a week later but now very badly damaged !!!!! The mainframe was now bent out of shape, as was the cabinet and various fittings. The packing was very poor and the thin cardboard box, entirely unsuitable, was partly mush from machine leakage giving no protection and the drip tray was missing. Strange as they demanded high quality packaging and pics from my warranty return I decided to have no more contact with this very unprofessional company. I then had the repairs carried out by a private company at my own expense [ I eventually got my drip tray back.]

Fast, efficient and great quality. Thanks team.

Good all round service.

I had a fantastic experience at this coffee shop. The atmosphere is cozy and welcoming, perfect for relaxing or working. The coffee was excellent—rich, flavorful, and expertly brewed. The staff was friendly and attentive, making me feel right at home. They also offer a great selection of snacks and desserts. Overall, a wonderful spot to enjoy quality coffee in London. I highly recommend it!

The ordering of the Coffee Maker was straightforward. The purchase was delivered by the post office within the period advised. The purchase was carefully wrapped and contents all present and correct.

Coffee machine arrived with cracked water tank. No problem sending out a new one.

Quick delivery

The item arrived earlier than promised, in good condition.

Swift delivery; item (grinder) exactly as described and perfect for the job; good price.

A very competitive price for the machine they supplied and kept me informed of every step of the delivery process.

The quick delivery and perfect timing 🤩

A very promt service the coffee grinder arrived promptly very well packaged and left exactly were we arranged,very efficient service thanks R van-Schepdael.

I love this company!! This is my third order from them Communication was excellent.Arrived very quickly,well packaged. Colours are perfect. Very happy with my purchase. Thank you so much.

Firstly I had no problems with Customer Agents and a thank you especially to Simon. The delivery was on time but this is where they lost their star, you are given a tracking page which was not updated from order received on 01.09.2025 until dispatch day in my case 8 working days later 10.09.2025, even though the page shows several stages. Considering My Item was a Tefal Multi cooker shown as in stock when I purchased it ( and delivery shown as 8 to 12 days on their website) I felt that as the product was in stock took a really long time to dispatch. As for the cooker it's self arrived in a box marked Rice Cooker, however after speaking to Simon, whom kindly went through what to do and so on opening the box I found the multi cooker I had ordered was inside. I have had the cooker switched on , it looks great quality but as ever when I get it up and running in a couple of days and tried I would be able to report better on the item. I feel this is an honest and fair assessment of my journey and a very fair 4 stars awarded.

Efficient and easy ordering process. Royal Mail not so efficient but that isn't your issue!!