The online ordering was user friendly and clear. My order was delivered the next day – excellent! And it was the best price. So happy with my Brabantia 8 cup expresso maker 🙌

I ordered items marked "in stock for delivery in 2-3 days" and 14 working days later, after several confused emails separated by 24 hours at a time' I cancelled the order. They didn't know why it hadn't been sent because the items were in stock, it's just nobody managed to read my emails and follow up by sending my order. To their credit-the refund was the most efficient part of the process. I wouldn't order again.

Received a faulty item , sent emails but not had a reply and no joy over the phone

Good prices and excellent customer service when the carrier made an error (not this companies fault)

After the order I have been informed that it will be delayed of my delivery but I was kindly treated with a complementary gift due to that. Melanie was very helpful and kind. The order came on time. Everything was great, machine works fine. Really recommend Coffee Friend!!! Thank you! I’ll be back cause I love your coffee beans!!!

Best Price I found.

I bought a De'Longhi Dinamica Plus coffee machine for £100 cheaper than any other site, with Coffee Friend also giving a free £50 voucher to spend on anything on the site (which has now been spent on copius amounts of coffee!) There was no estimated delivery date but I was not in a hurry for the machine so this was not an issue. The machine did end up coming in about a week and a half though, which I was pleasantly surprised by (I live North East of Scotland) I've seen a few reviews saying they'd been unwittingly entered into the VIP program (which you have to pay for). On checkout there are tick boxes which seem to go down that road, but they do not actually have to be ticked. It does look like they may have to to proceed though, so I can see people's confusion with this All in all great experience with Coffee Friend, albeit an automated one

Quick easy and value for money.

Very prompt delivery exactly what I ordered at the best price

DeLonghi Coffee machine delivered promptly and seems to be working properly at the moment although getting the hang of the frothing element is a bit tricky !!! My main disappointment was that it came with a two pin plug – EU – and ugly black cheap looking UK adapter. Customer services quickly replied to my query pointing out that this was in the description – I'm afraid this is not something I look for when I'm buying from a.co.uk company !! The machine was £10 cheaper and I like to support a smaller business but this plug adaptor really spoils the look as the fitted plug and lead matches the machine beautifully !! As someone with a design background this plug annoys me every time I go in my kitchen !! In hindsight I should have sent it straight back but I believe this would have cost me money !!! I would be unlikely to use this company again unfortunately.

The machine was delivered on time, and even though there was a problem with the power lead, this was remedied quickly

Everybody was really helpful and my order was shipped out very quickly on next day delivery. DPD then took a week to deliver it, but not Coffee Friend's fault at all, they were brilliant throughout!

Great product and arrived very quickly

Ordering was easy, delivery was on time and goods as ordered and to the usual excellent standard.

Great price, good service and lovely people.